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Regarding the Malfunction of the FUJIFILM X-T2

May 17, 2018
Updated: May 30, 2018

To all loyal Fujifilm customers and photographers,

Thank you very much for purchasing and using our products.

We announced the postponement of the upgraded firmware disclose for the models below on May 17 2018.This time, we would like to update the schedule.

[ FUJIFILM GFX 50S Ver.3.10: May 30 2018 ]

  • * With this upgrade, the compatibility with the GF250mmF4 R LM OIS WR is added. If you use the GF250mmF4 R LM OIS WR, upgrade the firmware of your camera to ver.3.10.
    The new functions of “Select Folder” and “Create Folder”, which was planned to be included in ver.3.10, will be incorporated in ver.3.20 to be released in the middle of June 2018.

[ FUJIFILM X-T2 Ver.4.10: middle of June 2018 (revised firmware of ver.4.00) ]

[ FUJIFILM X-H1 Ver.1.10: middle of June 2018 ]

[ FUJIFILM X-Pro2 Ver.5.00: end of June 2018 ]

  • * Regarding the upgraded “FUJIFILM Camera Remote” planned to release in May 2018, it will be release in the middle of June 2018 at the same time of the release of X-H1 ver.1.10.

We always work to improve the quality of our products. Your understanding is highly appreciated.

May 17, 2018

To all loyal Fujifilm X Series customers and photographers,

It has been brought to our attention that there are a few issues with the recently released X-T2 ver 4.00 firmware update. We have therefore taken the difficult decision to remove the update from the website until we are confident that all the issues have been completely fixed.

We deeply apologize for any inconvenience and disappointment this has caused.

Sincerely yours,

Toshi Iida
General Manager
Optical Device and Electronic Imaging Products Division
Fujifilm Corporation, Tokyo, JAPAN

<Details of the Problem>

We have discovered malfunctions in the firmware ver.4.00 released on May 8 2018. They are as follows:

  1. 1. When RAW files, which were taken by X-T2 (before firmware ver.4.00), are converted in camera (ver.4.00) or by “FUJIFILM X RAW STUDIO”, they are not converted properly.
  2. 2. When pressing the shutter button halfway under certain conditions, the live view can flicker.
  3. 3. In rare cases, a hang-up can occur.

We have identified the cause and plan to release the upgraded firmware to address the malfunctions as soon as we can.

In the meantime, for customers who have upgraded the firmware to ver.4.00, the firmware ver.4.01*, whose functions are same as ver.3.00, have been posted on our website.
Please download it and update your camera.

  • * Ver.4.01 doesn’t include the additional functions of ver.4.00.

Again, we sincerely apologize for the inconvenience caused.

[ X-T2 Ver.4.01 Download page ]

<Note>
We announced the firmware update for GFX 50S, X-H1 and X-Pro2, which was planned in May 2018, on the Global website on 12 Apr 2018. However, it will be postponed because we need more time to check the firmware for the three models. For detail, we will inform you later.


For enquiries on information in this media release, contact:

Customer Contact:
Please contact your nearest Fujifilm office.
For information on Fujifilm subsidiaries and distributors, please access the following URL.
http://www.fujifilm.com/contact/index.html