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How Fujifilm responds to customer

System for responding to customers (FUJIFILM Corporation and its domestic affiliates)

[Figure] System for responding to customers (FUJIFILM Corporation and its domestic affiliates)

Customer Satisfaction surveys

Customer Satisfaction for responses by e-mail, mail and telephone

[Figure] Customer Satisfaction for responses by e-mail, telephone and mail
  • Questionnaires distributed: 22000
  • Total number of responses: 2400
  • Response rate: 11%