How Fujifilm responds to customer

System for responding to customers (FUJIFILM Corporation and its domestic affiliates)

[Figure] System for responding to customers (FUJIFILM Corporation and its domestic affiliates)

Customer Satisfaction surveys

Customer Satisfaction for responses by telephone and post

[Figure] Customer Satisfaction for responses by telephone and post

Target groups for customer satisfaction survey
Questionnaire on response by telephone and post

Customers who receive their response by post from the Customers Communication Center between April, 2013 and march, 2014 (Number of letters revieve:102 /Response rate:55%)

Formula for calculating CS index

(1)—(4)

[Figure] Formula for calculating CS index

(5)—(6)

[Figure] Formula for calculating CS index

Customer satisfaction for responses by e-mail

[Figure] Customer satisfaction for responses by e-mail

Questionnaire on response by e-mail

Customers who made inquiries by e-mail via the Fujifilm website between April, 2013 and march, 2014 (Number of letters revieve:137 /Response rate:5%)

Formula for calculating CS index

(1)—(3)

[Figure] Formula for calculating CS index

(4)—(5)

[Figure] Formula for calculating CS index