To our valued customers
Thank you very much for purchasing and using our products.
We have found a malfunction in the upgraded firmware for the three models posted on our website on June 29 2021. Therefore, we temporarily stopped the disclosure of the firmware.
< Applicable models and firmware version>
In case of PAIRING REGISTRATION is available in SET UP MENU>CONNECTION SETTING>Bluetooth SETTINGS, it is most likely that a camera doesn’t turn on if the eye sensor is used just after you switch it on.
Removing and inserting a battery gain will recover the symptom.
And this symptom cannot occur if you delete all the pairing registrations.
We plan to release the new firmware for the three models later to fix the symptom.
We would appreciate it if you could understand this situation.
<Updated on July 8 2021>
We have released the new firmware on our Global website to fix the symptom.
Visit the download website below.
X-T4 Firmware update
X-Pro3 Firmware update
X-E4 Firmware update