We continue an array of initiatives contributing to society in the countries and regions in the Asia-Pacific, where we operate, despite the restraints that COVID-19 has placed on social activities.
The company donated more than one million yuan of printers and consumables to 11 hospitals and healthcare facilities in Wuhan, Huanggang, Xiaogan, Xiangyang, Suizhou, and Jingzhou, which have been seriously affected by COVID-19.
The company distributed disinfectants, protective equipment, and other items for free to dealers in areas facing the threat of infection, including Hubei, Zhejiang, Henan, Jiangxi, and Anhui, helping them reduce business stress during the pandemic.
To ensure that services are continuously provided to governments and health organizations during the COVID-19 pandemic, the FUJIFILM Business Innovation (China) Limited Customer Service Center promptly created a task force and quickly began operating remote customer services using WeChat, China's largest social media messenger app, which was an industry first. The company's well-trained staff provide online technical support and online product operations training to customers. Through this initiative, the company has helped customers to resume work in their offices while maintaining social distancing.
FUJIFILM Business Innovation Singapore launched the Meals-on-Wheels initiative jointly with NPO TOUCH Community Services. Meals-on-Wheels is volunteer program delivering food to elderly people living alone, who have extreme difficulty cooking or grocery shopping due to their physical condition, particularly during the lockdown in Singapore when people were prohibited from going out to eat. Twenty-one employees have volunteered to aid 255 elderly people through this program. FUJIFILM Business Innovation Singapore will continue to work together with TOUCH Community Services to contribute to local communities.
The Australian Business Community Network (ABCN), an Australian NPO, supports people from low socio-economic backgrounds through educational and mentoring activities. FUJIFILM Business Innovation Australia has been a corporate member of ABCN since 2006. Through dialogue with the principals of its partner schools, ABCN learned of the significant digital divide faced by socio-economically disadvantaged students because of the COVID-19 pandemic. While opportunities to learn from home continue to increase during the pandemic, the digital divide forces these students to miss educational opportunities and opportunities to participate in ABCN programs. In response, ABCN launched the Laptops4Learning initiative to encourage participating companies to donate laptop PCs. FUJIFILM Business Innovation Australia participated in this initiative, donating 150 used laptops that it had planned to dispose, to three schools in New South Wales and one in South Australia after erasing all of the data following *1
Thirteen FUJIFILM Business Innovation Australia employees volunteered to assist this program. The company will continue its activities contributing to the improvement of students' digital literacy, even in the new normal that will be created after the pandemic is overcome.
- *1 ISMS: Information Security Management System
FUJIFILM Business Innovation New Zealand provides almost all of the country's district health boards (DHBs) with the Managed Print Services, for which it undertakes the integrated management of offices' printing environments. During the COVID-19 pandemic, the print room operators of FUJIFILM Business Innovation New Zealand continued their support uninterrupted, almost around the clock. They continued to support the DHBs' testing and treating of patients. In March, as COVID-19 spread rapidly, it was necessary for the DHBs to print an extremely large volume of documents, including documents for the signatures needed for prescriptions and testing, as they worked to handle the emergency situation. The 45 members of the Managed Print Services team from FUJIFILM Business Innovation New Zealand worked as one to respond quickly to the DHBs' requests and continued to provide supplies and other goods without interruption. These actions enabled the company to contribute to New Zealand's stellar response to the COVID-19 crisis, which has been an example for the world. FUJIFILM Business Innovation New Zealand will continue to support the activities of the DHBs through their Managed Print Services, and continue contributing through its business to the government's initiatives supporting the health of the people.