Digital services

Fujifilm Data Management Solutions (DMS) provides secure digital communication, content management and online access services that help enterprise and government organisations deliver important customer communications online while meeting strict security and compliance requirements.

Our digital platform supports notifications, secure document delivery, online forms, content retrieval and portals. These services reduce reliance on paper, improve customer experience and support the shift to Paper Zero.

Explore our digital services

Email communications

High-volume customer emails such as bills, statements, renewals or service updates with consistent formatting and audit-ready tracking.

• Template governance and controlled release
• Tracked delivery and link activity
• Secure link options for documents or forms
• Integration with SecureLink and Digital Forms

SMS and MMS messaging

Fast delivery of time-sensitive messages through self-service, email-to-SMS or API-driven workflows, with full reporting for compliance.

• Self-service Message Centre
• Email-to-SMS for operational teams
• API integration for system-triggered messaging
• Delivery tracking and compliance reporting

Digital Forms

Digital Forms support secure capture of personal information, declarations and consent from any device. Forms can be accessed via email, SMS or QR code and tailored to brand and workflow requirements.

• Secure, personalised form access
• Brand-aligned layouts and custom logic
• Supports PII capture and customer acceptance
• Integrates with downstream systems

Digital notifications

Deliver essential alerts, reminders and updates through email, SMS, MMS, web or Peppol using structured templates and automated rules.

• Multi channel delivery and reconciliation
• Automated failover to alternate channels
• Structured templates generated from your data
• Full visibility over outcomes

SecureLink document delivery

SecureLink provides controlled access to sensitive documents without attachments. Customers access content through personalised, time-limited links protected by challenge questions or passcodes.

• Removes attachment risk in email/SMS
• Supports personalised, secure document access
• Shortens delivery times for statements and notices
• Mobile-friendly user experience

Specialised digital programs

Support for unique high-volume programs such as voting, public engagement or secure OTP delivery for authentication providers.

• High-volume voter or public communications
• Secure one-time-password delivery
• Policy and compliance-aligned configuration
• Shared reporting and governance tools

ViewDocs content management

ViewDocs securely stores, indexes and presents digital content such as bills, statements, notices, correspondence and scanned documents for staff and customer access.

• Advanced search using metadata and filters
• Browser-based access for customer-facing teams
• API access for integration with your systems
• Central archive for all customer communications

Document lifecycle and reuse

Documents stored in ViewDocs can be reused across SecureLink, portals or forms, reducing duplication and supporting long-term records requirements.

• Consistent metadata and retention controls
• Single source of truth for digital content
• Supports compliance audits and investigations
• Enables multi channel communication history

Portals and self-service

Customer or staff portals for viewing documents, lodging requests or completing transactions.

• Secure access with role-based controls
• Payment, request and enquiry workflows
• Integrates with billing or CRM systems

Identity and access management

Central user management with MFA, SSO and IP-based restrictions to control access to digital applications.

• Multi-factor authentication
• Single sign-on support
• Granular permissions across applications

Custom application development

When standard capabilities need to be extended, Fujifilm DMS can deliver tailored web applications.

• Reporting dashboards and tracking tools
• Custom digital workflows
• Alignment with security and compliance controls

Print-to-digital journeys

Printed communications can drive customers online through QR codes linking to forms or secure document access pages.

• Supports digital adoption programs
• Fast mobile access for customers
• Integrated tracking of responses

Digital-to-print resilience

Where digital communication fails, automated or manual print fallback ensures obligations are still met.

• Failover aligned to policy rules
• Ensures essential communication is delivered
• Unified reporting across channels

Strong security controls

Digital services operate within a secure environment with encryption, authentication and granular access controls.

• Encryption in transit and at rest
• MFA and controlled access pathways
• Secure hosting and operational practices

Compliance and governance

Digital capabilities support records, privacy and regulatory requirements across all communication channels.

• Full audit trails across access and retrieval
• Configurable retention policies
• Supports internal and external audits

Scalable for large programs

The platform supports high-volume notifications, access events and digital workflows suitable for enterprise-scale programs.

• Reusable components across teams
• Supports continuous daily operations
• Handles campaign and operational traffic

• Digital notifications across email, SMS, MMS and web
• Secure document delivery with personalised links
• Digital forms for PII capture and consent
• Customer and staff portals for self-service access

• ViewDocs content management and search
• Browser-based content access for staff
• Integration with core platforms via API
• Support for hybrid print–digital workflows

• Identity and access management with MFA and SSO
• Security and audit logging across applications
• Scalable digital platform for enterprise programs
• Custom applications where additional capability is required