Inbound Services

Fujifilm Data Management Solutions (DMS) delivers secure inbound document processing and digitisation services that help organisations manage large volumes of incoming information with accuracy and speed. Our platforms and production sites are built for regulated industries and support everything from daily mail processing to complex, multi-format digitisation and automated data extraction.

We convert paper, digital files and multi-channel submissions into structured information that can be validated, processed and integrated into downstream business systems. This reduces manual handling, shortens turnaround times and supports compliance across the entire inbound communication lifecycle.

Explore inbound services

Digitisation and mailroom transformation

We convert inbound mail, paper documents, scanned files and email submissions into searchable images and structured metadata. Our secure facilities in Sydney, Melbourne, Brisbane, Adelaide and Perth support continuous, high-volume processing for government and enterprise programs.

• Daily mail opening, preparation and scanning
• Structured capture for applications, claims and forms
• Hybrid physical and digital intake channels
• Preservation and archival digitisation aligned with NAA expectations
• Distributed processing for state-based programs

Claims, applications and form processing

Many organisations rely on timely processing of claims, applications and customer-submitted forms. We support these workflows through:

• Automated classification and data extraction
• Validation of mandatory information
• Exception queues and review pathways
• Routing to downstream systems for assessment or adjudication

These capabilities increase straight-through processing and improve response times across insurance, government, councils and utilities.

AI-supported classification and extraction

Our platform combines OCR, machine learning and advanced extraction techniques to:

• Identify document types within mixed batches
• Extract structured data from forms, proofs and free-format submissions
• Improve accuracy for high-volume, compliance-driven workflows
• Reduce exceptions and manual touch points

These capabilities support onboarding, claims, applications, correspondence handling and other high-volume processes.

Preservation and archival digitisation

• High-resolution and colour-accurate imaging
• Oversized, bound or fragile material handling
• Evidence-grade imaging with chain-of-custody
• Controlled environments for sensitive collections

Return mail and address accuracy

• Automated capture of returned mail
• Identification of outdated or incorrect customer details
• Remediation to reduce future undeliverable volumes
• Reporting to improve channel performance

Secure data delivery and system integration

• Secure API, SFTP and EDRMS delivery options
• ViewDocs secure access and retrieval
• Encryption in transit and at rest
• Audit logging, access controls and ISO-certified operations

• High-volume digitisation of mail, forms, claims and archival content
• Digital and physical mailroom processing
• OCR and AI-supported classification
• Automated extraction, validation and routing

• Preservation-grade and high-integrity scanning
• Return mail capture and address accuracy improvement
• ISO 27001 and ISO 9001 certified inbound operations
• Full chain-of-custody tracking throughout the digitisation process

• API, SFTP and ViewDocs delivery options
• Metadata mapping to customer systems
• Support for workflow engines and CRM/ERP platforms
• Exception handling and specialist QA