面對激烈競爭的商業環境，公司必須持續提升營運表現方能生存。那些未能不斷改善業務流程的企業將陷入盈利下跌、成本上漲，以及客戶和員工滿意度欠佳的困境。

因此，對那些希望實現全面營運效益的企業而言，業務流程管理（BPM）－根據企業目標來改進和實現自動化業務流程^[i] －已經成為不可或缺的工具。
 
事實上，現今的商業環境需求使更多企業推行BPM ^[ii] ，積極推行數碼轉型，以趕上競爭對手的發展步伐 ^[iii]。BPM已成為數碼轉型工具的重要元素：用的科技為本的解決方案以解決工作流程上的各

參考資料:
[ii]    "Business Process Management Market Research Report – Global Forecast 2023." Market Research Future. WantStats Research & Media Pvt Ltd., 2018. https://www.marketresearchfuture.com/reports/business-process-management-market-3408.
[iii]    Boulton, Clint. "What is digital transformation? A necessary disruption." CIO. IDG Communications, Inc., May 31, 2019. https://www.cio.com/article/3211428/what-is-digital-transformation-a-necessary-disruption.html.
[iv]   Beal, Vangie. "Information silo." Webopedia. Webopedia, 2019. https://www.webopedia.com/TERM/I/information_silo.html.
[v]    "Cross-departmental BPM solution vs. Organizational silos." DZone. Devada Media, December 29, 2013. https://dzone.com/articles/cross-departmental-bpm.
[vi]   Bidgoli, Hossein. The Handbook of Technology Management, Supply Chain Management, Marketing and Advertising, and Global Management, Vol. 2. John Wiley & Sons, 2010. https://books.google.com.ph/books?id=EKNoKQ1L4CoC.
[vii]   "Insurance Business Process Management (BPM) Improves Operational Efficiency and Reduces Cost." Virtusa. Virtusa, 2020. https://www.virtusa.com/success-story/a-leading-insurance-provider-improves-operational-efficiency-and-reduces-cost-with-business-process-management/#story-3.
[viii]  Koplowitz, Rob. "Vendor Landscape: BPM Platforms For Digital Automation." Forrester Research. Forrester Research, February 10, 2017. https://emea.k2.com/assets/files/whitepapers/Vendor_Landscape_BPM_Platforms_For_Digital_Automation.pdf.
[ix]   "The State of Business Process Management 2018." BPTrends.com. Business Process Trends, 2018.  https://www.redhat.com/cms/managed-files/mi-bptrends-state-of-bpm-2018-survey-analyst-paper-201803-en.pdf.
[x]    Hyötyläinen, Tahvo. Steps to Improved Firm Performance with Business Process Management. Springer Gabler. Springer Fachmedien Wiesbaden, 2015, p. 193. https://books.google.com.ph/books?id=Bu7SBAAAQBAJ&pg=PA193&lpg=PA193&dq=bpm+improves+performance+percent&source=bl&ots=uB-eIhvWoz&sig=ACfU3U32S2Q25-WhGX7SueyeOE9GY_JHyA&hl=en&sa=X&ved=2ahUKEwjTq7ib_MvnAhVhzDgGHcIOD9MQ6AEwAHoECAoQAQ#v=onepage&q=bpm%20improves%20performance%20percent&f=false.