One year has passed since 1st April 2021, where we underwent the biggest transformation of our organisation when we transformed ourselves from Fuji Xerox to Fujifilm Business Innovation – to become part of the global Fujifilm Group. It has been an exciting 12 months despite the difficult market conditions due to the Covid-19 pandemic.
In the past year, we have taken the opportunity to introduce multiple new Fujifilm technologies: a new generation of Fujifilm branded Apeos™ and Apeos Pro™ series; launching of the new Revoria™ brand starting with the Revoria™ Press PC1120 and E1 series. Our strategic penetration into the graphic arts market was further bolstered with the Jet Press 750S, FUJIFILM's proprietary B2 cut-sheet inkjet press. In February this year, we launched FlexyPrint – becoming the first in the Singapore market to launch a 'Device-as-a-Service' plan that offers a 12-month minimal commitment plan, with a focus on flexibility for businesses' printing requirements.
In FY21, we are grateful to our customers and business partners who have believed in us. Owing to their strong support, we have received increased approvals from our customers in our Customer Satisfaction survey, and we are also pleased to remain a market leader in several segments of the market. Recognising that innovation starts from within, and to improve productivity and cost efficiencies, we have introduced two key initiatives to reduce the need for physical on-site visits and introduced online customer training which delivered the added benefit of keeping our staff and customers safe. We will also accelerate our Electronic Partnership Broadband (EP-BB) connections to further support our customers remotely as many customers remain working in hybrid environments – this is to equip them with smart and powerful tools at their fingertips.
In FY22, we are moving strongly forward – we will continue to build on our people and our business by working on these five building blocks:
- Having the right and engaged people
- Organising them in the right team
- Putting the right process and measurements in place
- Improving our productivity and efficiency across every team and site
- To bring innovation, quality, and continuous learning in our organisation
From these, as many of you are aware, we have won four major HR awards because we believe in the concept of growing our people first, then people will grow our business. We need to re-frame our perspectives, recover from the Covid-19 pandemic, and reinvent new ways to thrive in the new world. We are in the right time to turn chaos into opportunities!
Thank you for being part of our organisation as we accelerate our growth in an exciting journey of transformation and innovation in the next few years with new services, solutions, and technologies that address the growing digital innovation in the economy. We will continue to embody our inward game of building Trust, Respect, Pride, and Team. These values underscore our passion for growth and development to bring out the best in us – individually and collectively.
A high-performing organisation will shape everything that follows. As FUJIFILM Business Innovation, we must continue to be energised and excited for the journey ahead – NEVER STOP learning, NEVER STOP innovating, and NEVER STOP to be ever better.
Here's wishing you good health, great success, and peace in the days ahead!
Never Stop to be Ever Better
Koh Ching Hong
Chief Executive Officer
FUJIFILM Business Innovation Singapore