Dear Valued Partners, Customers and Colleagues,

I hope this message finds you in good health and high spirits. As we embark on a new fiscal year, I am delighted to share with you our exciting plans and strategic vision for the year ahead. Our company is fully committed to being a trusted business innovation partner for the future of work, championing Diversity, Equity, Inclusivity and Belonging (DEIB) in our workforce, and elevating customer experience in a customer-centric culture.

Being a Business Innovation Partner for the Future of Work:

Fujifilm Business Innovation recognises that the main core of any digital transformation is connectivity of data and documents, both physical and digital. The ability to transform and automate such precise data workflow and attributes will enable and empower organizations to be agile for survival and growth. We believe we are well-positioned in this sunrise business to curate the digital transformation (DX) journey and be the business innovation partner for our customers. 

The future of work is all about 3 Ws – Work, Worker and Workplace. In our commitment to transformation, we will double down our efforts through the optimization of digital innovation and building the competencies of our people. We will also invest in innovative technologies, data analytics and automation to perfect processes and deliver greater value to all our stakeholders.  

Diversity, Equity, Inclusivity and Belonging (DEIB):

We believe that these are not just buzzwords, but crucial pillars of a successful, ethical and sustainable organization. We are committed to fostering an environment where every individual feels valued, respected and empowered to be who they are at work. We are also taking significant steps to implement DEIB initiatives such as promoting women in leadership and ensuring multiple identities are being represented.

We will continue to foster an open communication culture through regular people engagement events and invest in the growth of our people as we believe by embracing diverse perspectives and talents, we can fuel creativity, innovation and drive sustainable growth.

Elevating Customer Experience in a Customer Centric Culture:

We recognise that a remarkable customer experience starts from the first time you hear about us to the long-lasting relationship we aim to build with you. Our goal is to build a holistic and customer centric culture aim at delivering exceptional value at every step of the customer’s journey. To do so, we have invested in building a council of passionate professionals who are dedicated to understanding the customer needs and taking the feedback as an opportunity to enhance interaction touchpoints.

In closing, I want to express my sincere gratitude for your continued support and partnership. As we embark on this transformative journey, we are honoured to have you by our side as we forge new heights of success together. We will NEVER STOP to be EVER BETTER!

Koh Ching Hong

Chief Executive Officer

FUJIFILM Business Innovation Singapore