FUJIFILM Corporation customer service and operations resumed
June 14, 2021
On June 2, FUJIFILM Corporation in Japan shut down all networks and servers after the company became aware of an unauthorized access. Starting from June 4, the network, servers, and computers which we confirmed safe were brought back into operation. By June 14, operations related to customers and business partners, including customer contact, order and shipping have resumed. We will continue to work to solve delays in delivery occurred during this period.
Fujifilm Total Risk Management Committee, chaired by the president, and a special Task Force, including external experts, have carried out an investigation into the incident. According to the investigation carried out thus far, no indication of loss, destruction, alteration, unauthorized use or disclosure of our data has been detected. The countermeasures against this unauthorized access have already been implemented. We will continue to monitor the situation and continuously work to strengthen information security.
We sincerely apologize to our customers and business partners for the inconvenience this has caused.