Technical Services & Support

Our nationwide service organization has received extensive KT training. Kepner-Tregoe ™ is a process for problem solving and decision making that helps people rapidly and accurately resolve a wide range of technical issues. This training enables us to pinpoint problems more quickly, resulting in faster resolutions.

• We provide around the clock access through our Technical Assistance Service Line. Our friendly staff will work with you to gather the most accurate information to assess your needs quickly.
• Our experienced Technical Response Center resolves most service issues remotely, resulting in less downtime for you.
• Our knowledgeable team of Service Coordinators are focused on arranging service and installations efficiently and effectively.
• Our fully trained and certified Technical Staff has the ability to respond to and resolve the most difficult of problems.

We are proud to be one of the top service providers in the nation. We pledge to continue to be your trusted advisor in this ever changing market place.

Whether you are trying to bring your shop up to the newest industry standards, looking to upgrade or just improve a current workflow, Fujifilm Consutants are here to help. Add new equipment to an existing workflow with confidence knowing you will get trained professionals making sure each piece will help your bottom line. Increase effeciences by making sure your existing equipment is being used to its highest potential, saving you time and money. Provide your customers with the piece of mind knowing you meet/exceed todays standards.

Fujifilm offers comprehensive alignment, analysis and optimization tools and expertise for aligning various color output devices on a myriad of media and at multiple locations. Need to align color output for conventional presses, inkjet proofs and digital printing systems? Fujifilm has the tools and expertise to do it quickly and efficiently. Need to keep multiple devices at multiple locations printing the same? Our ColorPath SYNC tools provide cloud-based color mangement solutions. Need to be qualified as a Master G7 Printer? Fujfilm has multiple Certified G7 Experts, and has performed over 50% of all Master G7 Qualifications in North America.

• Optimized G7 & ISO curves for plates on conventional presses.
• Optimized Device Link Profiles for quickly and easily color managing proofing and digital printing systems
• Ink optimization for the press room.
• Certified G7 Experts who share common, documented methodologies and tool sets.

• Quickly and accurately align multiple output devices on different media at different locations.
• Reduce the time to get salable product from the press to the loading dock.
• Accurate, predictable and repeatable color output .

We offer a variety of coverage options for your CTP Device, Wide Format Equipment, Processor, Plate Handling Equipment, Software and more. Our agreements range from discounted service rates to full coverage with extended service hours. We also include Preventative Maintenance visits throughout the year to maximize your production.

For more information regarding Fujifilm Customer Support Agreements, please contact our Contract Administration Department.