For customers who are using FUJIFILM Business Innovation standard drivers on Citrix MetaFrame^® or Windows^® Terminal Service environment

Last Update: May. 8, 2008

[ Preface ]

If FUJIFILM Business Innovation standard printer is used on auto generated printer in MetaFrame^® or Windows^® Terminal Service environment, the client may sometimes fail to log in to the server.
For customers who are using our company's standard driver and matched the description in the following sections of "Machine Model" and "Occurrence Condition and Environment", please act promptly according to the instruction described in "Solutions".

[ Phenomenon ]

When using FUJIFILM Business Innovation standard driver on auto-generated printer in Citrix MetaFrame^® and Windows^® Terminal Service environments, the number of clients that can concurrently log in will decrease as login operation is repeated many times, and eventually client login to server will fail.

[ Cause of Occurrence ]

When you install FUJIFILM Business Innovation printer driver on a server, settings information of the printer driver is written in the server's registry.
Also, when a client logs into the server in MetaFrame^®/Terminal Server environment, FUJIFILM Business Innovation printer driver on the client PC will be created (installed) on the server automatically.
The problem is caused by exhaustion of resource on the server after repetition of login/logout operation, which accumulates settings information of the printer driver.

[ Occurrence Condition and Environment ]

This problem occurred in the following environment:

1. When Citrix MetaFrame^® is used:
   • Windows^® 2000 Server + MetaFrame^® 1.8
   • Windows^® 2000 Server + MetaFrame^® XP
   • Windows^® 2000 Server + MetaFrame Presentation Server 3.0
   • Windows^® 2000 Server + Citrix Presentation Server^TM 4.0
   • Windows^® 2000 Server + Citrix Presentation Server^TM 4.5
   • Windows Server^® 2003 + MetaFrame^® XP (*2)
   • Windows Server^® 2003 + MetaFrame^® Presentation Server 3.0 (*2)
   • Windows Server^® 2003 + Citrix Presentation Server^TM 4.0 (*2)
   • Windows Server^® 2003 + Citrix Presentation Server^TM 4.5 (*2)
2. When Windows^® Terminal Service is used:
   • Windows^® 2000 Server
   • Windows Server^® 2003 (*2)

*2: The phenomenon described in the section "Phenomenon" does not occurred under Windows Server^® 2003 environment. However, as such issue may affect performance, please apply the same measure on Windows Server^® 2003.

[ Machine Model ]

Refer to the<List of machine models>.

[ Solution ]

Please follow the instruction below:

1. Update print driver:
   Install the standard driver that has the problem of writing unwanted print driver information to registry patched to MetaFrame^®/Terminal Server.
   * You can get the patched standard driver from the link for<List of machine models> below.
2. Remove the unnecessary driver settings information:
   Use Registry Cleanup Utility to remove unnecessary driver settings information stored in the registry.
   * You can find the Registry Cleanup Utility and its Operation Guide here:
   http://fujifilm.com/fb/download/utl/regist/regist_e.html

[ Questions on this issue ]

• See the URL below to send an enquiry from the Email form in FUJIFILM Business Innovation's website:
  http://fujifilm.com/fb/support/callcenter/cic/index.html
• See the label card which is posting on the machine for telephone enquiry.
• If you are not sure where to send your enquiries, please contact the Customer Service Center.
  Toll-free Dial: 0120-274100
  Operation Hour: 9:00-12:00 and 13:00-17:00 (except Saturday, Sunday and Public Holidays)

[ List of machine models ]

• Color Combo Machines

  Product Name	Japanese Driver (Patched)	English Driver (Patched)
  ApeosPort C2521 I ApeosPort C3626 I ApeosPort C4535 I	2.5.53 or later	2.6.0 or later
  ApeosPort C5540 I ApeosPort C6550 I ApeosPort C7550 I	2.6.0 or later	2.6.0 or later
  ApeosPort-II C2200 ApeosPort-II C3300 ApeosPort-II C4300	2.6.8 or later	2.6.9 or later
  DocuCentre C2100	2.5.22 or later	2.5.22 or later
  DocuCentre C2521 I DocuCentre C3626 I DocuCentre C4535 I	2.5.53 or later	2.6.0 or later
  DocuCentre C5540 I DocuCentre C6550 I DocuCentre C7550 I	2.6.0 or later	2.6.0 or later
  DocuCentre Color 160 CP DocuCentre Color 240 CP DocuCentre Color 320 CP DocuCentre Color 400 CP	2.5.22 or later	2.5.22 or later
  DocuCentre Color 500	2.3.19 or later	None (*1)
  DocuCentre Color a250 DocuCentre Color f250 DocuCentre Color a360 DocuCentre Color f360 DocuCentre Color a450 DocuCentre Color f450	2.5.56 or later	2.5.56. or later
  DocuCentre-II C2200 DocuCentre-II C3300 DocuCentre-II C4300	2.6.8 or later	2.6.9 or later
  DocuColor 1250	2.3.19 or later	None (*1)

  *1: It is necessary to install the patched version to prevent the phenomenon from happening.
• Black and White Combo Machines

  Product Name	Japanese Driver (Patched)	English Driver (Patched)
  ApeosPort 350 I ApeosPort 450 I	2.5.52 or later	2.5.52 or later
  ApeosPort 550 I ApeosPort 650 I ApeosPort 750 I	2.5.44 or later	2.5.44 or later
  DocuCentre 155 DocuCentre 185	2.5.51 or later	2.5.51 or later
  DocuCentre 350 I DocuCentre 450 I	2.5.52 or later	2.5.52 or later
  DocuCentre 352 DocuCentre 402	1.13.11 or later	1.13.11 or later
  DocuCentre 507 / 508 DocuCentre 559 CP DocuCentre 607 / 608 DocuCentre 659 CP DocuCentre 707 / 708 DocuCentre 719 CP	2.3.26 or later	2.3.27 or later
  DocuCentre 550 I DocuCentre 650 I DocuCentre 750 I	2.5.44 or later	2.5.44 or later
  DocuCentre 905 DocuCentre 1010 DocuCentre 1015	2.2.12 or later	2.2.12 or later
  DocuCentre a235 DocuCentre f235 DocuCentre a285 DocuCentre f285	2.5.29 or later	2.5.29 or later
  DocuCentre a900 DocuCentre f900 DocuCentre a1100 DocuCentre f1100	2.5.41 or later	2.5.41 or later

• Color Laser Printer

  Product Name	Japanese Driver (Patched)	English Driver (Patched)
  DocuPrint C525 A	2.5.12 or later	2.5.12 or later
  DocuPrint C1250	2.3.19 or later	None (*1)
  DocuPrint C2220 DocuPrint C2221	2.5.22 or later	2.5.22 or later
  DocuPrint C2424	2.5.8 or later	2.5.8 or later
  DocuPrint C2425 DocuPrint C2426	2.1.33 or later	2.1.36 or later
  DocuPrint C3140	2.5.49 or later	2.5.49 or later
  DocuPrint C3200 A	2.5.6 or later	2.5.6 or later
  DocuPrint C3530	2.1.27 or later	2.1.28 or later
  DocuPrint C3540	2.5.49 or later	2.5.49 or later
  DocuPrint C5450	2.6.1 or later	2.6.1 or later

  *1: It is necessary to install the patched version to prevent the phenomenon from happening.
• Black and White Laser Printer

  Product Name	Japanese Driver (Patched)	English Driver (Patched)
  DocuPrint 205 DocuPrint 255 DocuPrint 305	2.4.17 or later	2.4.17 or later
  DocuPrint 340A	2.4.16 or later	2.4.16 or later
  DocuPrint 350JM	2.4.16 or later	None (*1)
  DocuPrint 405 DocuPrint 505	2.5.10 or later	2.5.11 or later

  *1: English driver is not supported.
• Broad-line/Engineering

  Product Name	Japanese Driver (Patched)	English Driver (Patched)
  DocuWide 2050 / 2050MF DocuWide 2051 / 2051MF / 2051MF-RT DocuWide 3030 / 3030MF DocuWide 5070 / 5070MF DocuWide 6050 / 6050MF / 6030MF BrainTech 8030 / 8030MF BrainTech 8090α BrainTech 8181α	1.3.3 or later(*1)	1.3.3 or later(*2)

  *1: Drivers that are of version 2.X are not supported.
  *2: BrainTech 8030 / 8030MF/BrainTech 8090α/BrainTech 8181α;/DocuWide 2051 / 2051MF / 2051MF-RT do not support English driver.