Service Delivery Executive
Posting Date: 25 Mar, 2024| Specialization | Service Delivery |
| Job type | Permanent, Full Time |
| Minimum Experience | 3 years |
| Location | Hong Kong - Kwun Tong Millennity |
The Job
- Managing service delivery to the client accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction, preferably in the industry of document outsourcing, Print Room, Mail Room and BPO services
- Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction
- Developing strong customer relationships and networks effectively to ensure service excellence
- Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance
- Transforming and growing the business for further profitable service revenue
The Person
- University graduate in Information Technology, Operations Management, Business Administration with relevant professional qualifications, e.g. ITIL, Lean Six Sigma, PMP is preferred
- At least 3-5 years' industry-related operations management experience
- Experience of having successfully operated at prime customer contact level
- Service delivery management experience with high standard and quality service delivered to customer(s)
- Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs
- Fluent in both spoken and written English and Cantonese
Compensation & Benefits
- Compensation package: We offer competitive rewards which are commensurate with your competence, qualifications and performance
- Retirement schemes: ORSO or MPF scheme
- Leave benefits: Annual leave, paid sick leave, maternity leave, paternity leave, marriage leave, compassionate leave, birthday leave, examination leave and blissful leave
- Medical schemes: Clinical, hospitalization and dental benefits
- Insurance: Group life Insurance
- Sponsorship: Tax efficiency scheme, education and training sponsorship
- Learning and development: To nurture expertise, vigor and innovation among our talents, we offer a wide variety of training programs. In addition to product and IT knowledge, specific examples on offer include professional selling skills, service excellence, to management development