AI-Human Collaboration Empowers Hong Kong’s Smart Workstyle
AI-Human Collaboration Empowers Hong Kong’s Smart Workstyle
Realizing Digital Transformation with Hyperautomation
When artificial intelligence (AI) was first introduced to Hong Kong businesses, there were fears that AI may take over human jobs. Since the pandemic, AI has demonstrated it is not only integrating into our work but also becoming the new frontier to realize a Smart Workstyle in Hong Kong in the way of hyperautomation.
AI has been used behind the scenes more than we realized. AI supports many digital services and forms a vital component in many office software. As one of the important technologies of forming hyperautomation, it has been an ally more than a threat, enabling us to explore the workforce with human and digital collaboration.
When there is a seamless collaboration between humans and AI, it can accelerate the human job and empower us to rethink the way we work. AI also has the potential to revolutionize customers’ experiences and shape the next frontier of work to hardness game-changing exponential growth.
How AI is Changing the Way We Work
AI, with its power to disrupt but also to enhance and empower, is potentially transformational in many industries. Strategic use of AI has been and will continue to revolutionize businesses. Here’s how:
AI in Finance
In the banking and finance industry, accuracy is everything – so AI has become an indispensable part of this workforce.
AI has enabled automation and hyperautomation, increased efficiency, and lowered costs by replacing paper-based processes. Many companies are automating their accounts payable process. Invoices are also being scanned for information, analyzed for insights, and automated the business process through optical character recognition (OCR).
Instead of replacing human workers, AI has made their lives easier. Instead of poring over stacks of paper and manually encoding data, human workers can now focus on overseeing the digital process and ensuring speed and accuracy.
With AI-driven data capture, touchless processing, automated sorting, and electronic workflow capabilities, workers can focus on reviewing and approving the processes, managing the business’s cash flow, and enhancing stakeholder relationships.
AI in Maintenance Support
AI is also supporting operational excellence by reporting on machines' performance. Fault alerts and diagnostic data are automatically sent to specialists, who can make faster and more accurate decisions for the necessary actions. AI is also enabling automatic health checks and predicting performance issues on machines, helping technical staff to accelerate resolution response time.
AI replaces tedious workloads like round-the-clock tech support. Remote troubleshooting carried out 24 hours a day, 7 days a week is achieved through intelligence and providing meaningful answers. These decisions and answers also enhance and improve over time with machine learning.
AI for Print Service Providers
In production printing, AI makes recommendations on color matching, paper alignment, document layouts, and standardized pre-press and print processes.
AI is often used to scan for image quality and make corrections on effects such as backlit exposure and contrast problems – but this does not mean the human aspect is replaced – the human workforce can now focus on managing quality control implementation and business skills development.
AI for Brand Owners
In the marketing industry, personalizing customer interactions is becoming a norm. To achieve this personalization on a massive scale, brand owners rely on aligning variable data with versioning techniques.
AI manages massive amounts of information from an ever-growing pool of customer profiles, allowing brand owners to achieve efficiency in reaching the targeted audience with relevant marketing messages.
Humans and AI: A Winning Partnership
Increased efficiency, improved customer retention, and customer satisfaction are just some of the results of this winning partnership between humans and AI. Many businesses in Hong Kong are already reaping the benefits of AI. They are enjoying a leap in operational and financial performance by enabling their workforce to be smarter with the collaboration with AI.
As the demand for automation and hyperautomation increases, AI will continue to allow businesses to scale production, grow and deliver more value using fewer resources. By delivering a selection of hyperautomation solutions and services, FUJIFILM Business Innovation Hong Kong is ready to help your business achieve a high-performing, future-ready workplace, powered by AI and human collaboration to achieve Smart Workstyle.