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News Release

May 13, 2026

May 2026 eNewsletter

Think medical institutions can only enhance their services with complex and costly custom-built systems? In fact, flexible, user-friendly ready-made digital solutions can be even more effective!

Karen So, Operations Director of Mobile Medical and Health Check Centre, pointed out that with the pressure from staff turnover, companies urgently need simple and reliable tools to boost operational efficiency. At the same time, patient and customer privacy are of utmost importance.

Watch the interview to learn more how FUJIFILM BI Hong Kong uses digital solutions to tackle common challenges.

Joseph Kwan, CEO of Folks Machinery and Equipment Limited, points out that the company used to struggle with lost communication records due to staff turnover, which affected service follow-up. Since implementing a centralized WhatsApp system, all conversation histories are centrally managed. Even when there is staff movement, the team can seamlessly pick up communications, ensuring stable after-sales support. At the same time, management can guide team members to optimize their responses, delivering a better overall experience to customers.

Joseph also highlights that AI is bringing tremendous value to businesses, though he recommends introducing appropriate digital solutions step by step to maximize their effectiveness.

Watch the interview to explore how FUJIFILM BI Hong Kong helps break with tradition and upgrades their services.

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