Quality Assurance and Satisfaction Guarantee
Our all-new ServicePRO service package will give you complete peace of mind with our professional services all the time. With FUJIFILM Business Innovation Hong Kong’s proven history of reliability and service excellence, we anticipate your needs and provide you with the highest standards of customer support, from devices and services to accessories and supplies. We take care of the details, so that you are free to focus on new opportunities to grow your business.
Total Satisfaction Guarantee
Click to download
User Journey for Peace of Mind
A predictive and proactive remote service^ that ensures your device performs at optimum levels, limiting significant unforeseen downtimes and minimizing administrative tasks.
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| Proactive consumable monitoring |
Automatic meter reading |
Green report |
^ Remarks: Predictive features in EP-BB is available for selected models only.
An online self-help platform with a library of quick guides and multimedia resources for you to resolve issues quickly and independently.
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| User guides |
Drivers & software |
Step-by-step videos |
Over 300 highly trained specialists at your service via various channels for remote diagnostics, immediate assistance and timely solutions.
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| Live Chat |
Hotline | eLogging | Remote assistance |
A team of certified engineers with an average of 15 years’ experience is committed to resolve any technical problem as quickly as possible.
Electronic Partnership Broadband (EP-BB)
EP-BB enabling Smart Remote Service ensures your device functions at optimum performance levels and maintains the health of your device while you run your business.
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Smart and proactive alerts reduce administrative time wasted on manual checking and consumable stock management. |
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Automatic health checks ensure your device performs at its optimum functionality at all times. |
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Fault alerts and diagnostic data are automatically sent to our Customer Support specialists who will call you to provide prompt solutions. |
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Accelerated resolution response and timely consumable replenishments to ensure smooth business operations. |
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Green reports or comprehensive monthly reports# show statistics on detailed device usage and environmental impact. |
# Remarks: For selected models only. Fixed internet connection, proxy server, firewall, and other system requirements to be provided by customers.
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Accurate meter readings are retrieved automatically, which eliminates productive time lost with manual checking and subsequent report submissions. |
Enjoy the Benefits of Green Reports at Zero Cost
Comprehensive Green Reports show statistics on detailed device usage and environmental impacts. By registering with FUJIFILM BI Direct, you can easily access information vital to your business such as print usage, service history and more, online and via e-mail.
Resources
eLogging (Request Support)Log hardware and software support requests
How to check the connection status with EP-BB?
Checking your EP-BB communication status from the printer’s control panel
Electronic Partnership Broadband (EP-BB) Supported Model List
Video Tutorials
“Step by step” instructions to solve problems
FUJIFILM Business Innovation Support
Support & Drivers
Download the latest drivers and resources of your printer
Brochure & Leaflet
You may download the PDF here
ServicePRO Brochure_ENYou may download the PDF here
EP-BB-ENProduction Remote Service-EN
- File Size:
- 1.39 MB
- Document Type:
- Portable Document Format
You may download the PDF here
Production Remote Service-ENRemote Device Health Check-EN
- File Size:
- 472.48 KB
- Document Type:
- Portable Document Format
You may download the PDF here
Remote Device Health Check-ENSecured Device Tool-EN
- File Size:
- 132.81 KB
- Document Type:
- Portable Document Format
You may download the PDF here
Secured Device Tool-ENYou may download the PDF here
eSupport-ENYou may download the PDF here
Meter Reading-ENEP-BB Security White Paper-EN
- File Size:
- 1.57 MB
- Document Type:
- Portable Document Format
You may download the PDF here
EP-BB Security White Paper-ENRemote Assistance*
Cutting-edge online remote support tool initiated on the customer side to ensure security of company information.
Our support team analyzes the operation status of customer’s machines* via Internet. Customer machines are viewed, shared and even controlled on request for faster diagnosis and resolution of technical issues.
*For selected models onlyTo find out more details, please refer to
Remote Assistance Security White Paper-EN
- File Size:
- 941.59 KB
- Document Type:
- Portable Document Format