Print service providers are constantly challenged to lower costs and increase turnaround times while still providing excellent customer service. Shrinking margins and growing expectations make this a difficult environment to maintain healthy profitability. Increased competition between print service providers is quickly turning web-to-print into a competitive requirement rather than a differentiator.
Key Challenges:
- Time consuming quoting, with only a small percentage of quotes turning in to orders
- Need for accurate order entry from multiple sources
- Repeat print jobs require the same effort as new orders
- Inefficient manual processes slow down production and are prone to costly human error
- Meeting customer expectations to be able to submit and check orders online 24/7
- Disparate workflows waste time and increase costs
- Missed opportunities up-selling and cross-selling to existing customers
- Desire to transform into a marketing service provider promoting value-added services and products
- Building brand awareness to reach new markets
