FUJIFILM Business Innovation (FB) Customer Hub is a centralised hub for device and software reporting that customers can access via the FUJIFILM BI Direct portal. The portal brings together data from multi-function printers (MFPs) into a single, connected ecosystem.
FUJIFILM BI Direct is an online portal for various internet services provided by FUJIFILM Business Innovation, including device information and software registration. The dashboard allows you to access data on your printer's operation and usage, helping you use your multi-function printers effectively. Access your account with a registered ID and password, which you can create here.
It provides a comprehensive analysis of your device usage and consumable resource use. It lets you monitor your devices daily and view your monthly usage in a PDF report. With FUJIFILM BI Direct, you can check real-time visibility of device usage, track consumables and service status and gain data insights to support planning and optimisation.
Multi-function Printer Management Service oversees your ecosystem of devices. It gives you the flexibility to choose the best way to view your device information.
View daily meter updates and readings from the last two months.
Review usage of copy, print, fax and scan in the last 12 months by paper size and ratio of colour and black and white.
Review paper usage and estimated emissions reduction based on the actual total number of sheets saved over the last 12 months.
Review the estimated power usage and carbon dioxide emission equivalent in the last 12 months.
View device maintenance history and Remote Device Health Check (RDHC) reports for applicable models in the last 12 months.
The Monthly Green Report summary can be downloaded as a PDF. It provides graphical details on Function Usage, Energy Consumption, Document Volume Trend, Paper Consumption and more.
Online reports are available on the 10th of every month following data extraction on the 9th, while PDF reports are generated twice a month on the 10th and 26th.
When a device fault occurs, every step throughout the customer support journey takes time. Someone needs to check the device panel, call support, explain the issue, provide the device details and answer questions. If the problem is not clear, further checks are needed before the next step can be planned.
Smart Remote Service helps to shorten this process. The device can send fault alerts and diagnostic data directly to FUJIFILM Business Innovation Customer Support specialists, who will contact you with solutions.
EP-BB, or Electronic Partnership Broadband is a software that connects your devices to the FB BI Direct dashboard and enables Smart Remote Service for your devices. It collects device data from sensing points and predicts the likelihood of faults, taking corrective action before any problems or downtime occur. This can include meter readings, machine faults, consumable alerts and usage counters.
Security features are built in at every point to protect your business information and keep processes running safely and smoothly. Once an internet connection is established, the printer's embedded software automatically captures device data and transmits it to FB Customer Support personnel ready to help.
With real-time data on your device health, support teams have a clear starting point and action plan for next steps – whether that’s offering remote support or preparing for an on-site visit. For you, this means less time spent reporting device issues and fewer questions before the issue can be fixed. This also means less disruption for your teams that depend on the device.
Your multifunction printer may be eligible for EP-BB, but it must be connected for the remote alerts and service data transmission to function. You can check the EP-BB communication status from the device control panel. Here’s how:
1. Click the login button on the home screen. Select “Administrator” and enter “11111” in the username field. If a passcode is required, enter “x-admin”.
2. Click the gear button on the left.
3. Click “Device”.
4. Click “Maintenance”
5. Click “Check EP Connection”.
6. Click “Check Connection”.
7. If the message shows “Connection to Remote Center has been established”, the device is already connected.
Click “Confirm”.
Click the back arrow to return to the home screen.
Click the login button to log out.
8. If the message shows “Failed to connect to Remote Center”, the device is already connected, but the connection is lost.
Click “Confirm.
Click the back arrow to return to the home screen.
Click the login button to log out.
For reconnection, call us at 6766 8888, or make a support request here.
This check is useful because EP-BB depends on an active connection. If the connection is down, the device cannot send alerts and data to the remote centre as intended. Keeping the connection active helps ensure our service teams receive device information when needed.
FB Customer Hub provides the support you need from the moment you purchase a FUJIFILM Business Innovation device.
Through EP-BB and Smart Remote Service, your device can send diagnostic data, fault alerts, billing meter readings, firmware information and consumables status through a secure one-way connection to our data centre. This helps our support teams understand your device condition and pre-empt issues before they disrupt your work.
It also connects your physical device environment to the FUJIFILM BI Direct dashboard, where you can view usage data, green reports and monthly reports. This gives you clearer control over your device fleet, with the visibility to manage usage, service needs and consumables with more confidence.
The value of FB Customer Hub lies in this integrated “Connect, Maintain and Report” system. It connects your devices to our support systems, helps maintain device performance through alerts and service data and gives you the reports you need to manage your print environment with greater control, visibility and peace of mind.