FUJIFILM Business Innovation (FB) Smart Monitoring ensures your FUJIFILM Business Innovation device is healthy and functional, predicting issues before they happen, so your business keeps running.
FB Smart Monitoring relies on Electronic Partnership Broadband (EP-BB) software, which connects FUJIFILM Business Innovation devices to the internet and allows for real-time transfer of device data. This enables remote device monitoring and smart alerts, allowing your device to troubleshoot issues automatically or alert you when it requires maintenance.
Remote device monitoring offers several advantages: it reduces manual intervention by automating device maintenance and performance and enhances operational efficiency by predicting performance issues before they happen. By keeping your device healthy and operational, FB Smart Monitoring maximises uptime and performance for businesses of all sizes.
You can also access your device’s diagnostics any time via the FUJIFILM BI Direct portal.
Many businesses still have manual printing environments. They use a traditional break-fix model, where device issues are addressed after they malfunction. The problem with this model is that unplanned downtimes are costly in both time and money:
- They disrupt businesses from operating as usual until the device is fixed
- Resources are allocated to fixing the unit (e.g., calling a technician, diagnosing the machine or setting up a temporary fix)
- Depending on how bad the issue is, the machine may need new parts or even a full replacement due to poor maintenance
The time it takes to resolve the issue can be unpredictable, resulting in productivity loss or unexpected costs to fix the problem.
In any scenario, the best time to fix a printer issue is before it happens. As such, predictive monitoring for printing devices is a vital business continuity tool that prevents issues before they occur.
FUJIFILM Business Innovation devices* have EP-BB software embedded into the device. Once connected to the Internet, the device automatically begins capturing data to support Automated Meter Reads and Automated Supplies Replenishment. This data is transmitted to the FUJIFILM Business Innovation Customer Support Personnel, who keeps your devices running smoothly. Through the data it collects, the device can predict faults and take action before a problem or downtime occurs.
This helps your device run as long as possible without needing you to step in to fix it.
- Connect
- EP-BB allows a secure, one-way connection that enables device diagnostic data to be sent over the internet
- Maintain
- EP-BB performs daily health checks and takes corrective actions
- Report
- EP-BB sends monthly summarised information snapshots, available via the FUJIFILM BI Direct portal, showing the device health and service history for the previous month
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As part of remote device monitoring, FUJIFILM Business Innovation sends customers monthly reports on their devices’ diagnostics. This gives you greater confidence in your device’s health.
- GOOD - All monitored components are running within the optimal operating range
- WARNING - Data from the device indicates an abnormality in the system. Based on this, the software will act on the device feedback to ensure it is brought back to normal condition
- UNKNOWN - The device connection to the EP-BB platform is down and needs to be
- The reported Device Condition summarises overall device health, based on a general assessment of Module Status information (information showing general device component area health) under Device Status Summary
- Monthly Service Activity Summary offers detailed information on service interactions for the month, highlighting dates when FUJIFILM Business Innovation interacted with your device
- Other information, such as the device firmware version, is also included in the Monthly Report
Here’s a comparison of how long a predictive approach to device maintenance will take to detect potential failures compared to proactive, preventative and reactive ones:
- Improves productivity by replacing manual support requests with automation
- Accelerates time to resolution through issue notification, automated case creation and expert maintenance
- Significantly improves uptime by providing Fujifilm Business Innovation’s Customer Engineers with relevant and detailed information about the status of the device before visiting, thus reducing service time
- Better device health through regular maintenance alerts
Waiting for devices to fail is neither practical nor cost-effective. With FB Smart Monitoring, businesses can move from traditional break-fix models to predictive models. This keeps your devices healthy, minimises downtime and keeps your business running smoothly.
For more information on Fujifilm Business Innovation, contact us.
*Selected FUJIFILM Business Innovation devices only.