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Meeting Customers Where They Are: FUJIFILM Business Innovation Easy Access Resolves Issues Faster

Get a seamless customer service experience for your multifunction device with FUJIFILM Business Innovation (FB) Easy Access. When you purchase a FUJIFILM Business Innovation product or solution, you get access to resources that help resolve issues quickly and efficiently. 

What is FB Easy Access?

FB Easy Access is a multichannel support framework that meets customers on their preferred support channel –online chat, contact centre or online portals – resolving issues faster from first contact to final resolution.

Sometimes all you need is a quick fix or visual guidance to solve an issue on your own. Other times, you might want to get the most out of your multifunction device with ongoing learning support to maximise every feature available. Whatever you require, support is available across many convenient channels.

FB Easy Access’s multichannel framework is built to keep support moving forward, without requiring you to restart your request on a different channel.

Self-Serve Channels

Accessible digital resources designed for fast, convenient support. Get quick answers through these channels and fix issues on your own schedule.

Contact Centre

Easy Access’s integrated contact centre network connects you with expert support – suitable for direct assistance or issues that require technical expertise.
Video Icon Video Tutorials
Information Icon Solutions Knowledge Base
  • Direct access to our solutions knowledge base, with instructions in seven languages; designed for both desktop and mobile viewing.
Information Icon Device Help Function
  • Help information, stored in the cloud, can be accessed on multifunction devices’ control panel.
Information Icon Online Education
  • Online Training Summaries, Interactive User Guides, Quick Reference Posters, Quick Start Guides and How To documents for self-guided eLearning.
Information Icon Consumables & Supplies
  • Replace consumables including toner, waste toner bottle and staples by logging on to FB’s online order form.
Information Icon Customer Support Centre
  • Contact centre agents work with you to resolve your problem.
Information Icon Technical Support Centre
  • Industry-certified professionals help you resolve complex technical issues; extends remote technical support to our onsite service representatives in over 13 countries in the Asia Pacific region.
Information Icon Chatbot
  • Log in for instant responses to queries and requests.
Information Icon eLogging
Integrated support framework for quick resolutions

The FB Easy Access support framework is built to handle customer issues ranging from routine requests to more complex cases.

Device Help Function

Changing an empty toner cartridge can be addressed via the Help function on your multifunction device (MFD)’s control panel. Self-help information can be accessed via mobile device by scanning the QR code displayed on the control panel. This is suitable for straightforward maintenance and minor fixes.

Step-by-Step Video Tutorials

For self-guided research on simple fixes, Video Tutorials on FUJIFILM Business Innovation’s YouTube channel offers advice on topics like replacing toner cartridges. 

Contact Centre

For more complex issues that cannot be fixed via the Device Help Function or Video Tutorials, you can contact the remote customer support team via any channel on the Contact Centre. An agent will guide you through your query with real-time screen sharing. If you agree, they can remotely access your device with the machine's diagnostics, giving them a clear understanding of your issue.

If the issue is still not resolved, they will escalate it to the FUJIFILM Business Innovation Technical Support Centre. 

FUJIFILM Business Innovation supports you throughout your ownership journey. With this support framework in place such as FB Easy Access, you won't need to worry about technical fixes. We help you with expert guidance whenever you need it.