Many companies have embraced technology to transform business processes and meet employee and customer demand, especially with Artificial Intelligence (AI) and machine learning technologies expected to revolutionise the way we work. Intelligent automation of repetitive tasks and generation of data-driven insights are already making a big impact in customer service and training resources development for employees.
Yet the game-changing impact of AI and other digital innovations can bewilder or intimidate non-IT experts, including business owners. From working with companies, large and small, around the world, FUJIFILM Business Innovation Singapore understands that the pace of change can overwhelm business leaders. This eBook aims to educate, ease fears, and serve as a go-to guide for business leaders and their teams.
In five easy-to-digest chapters, this eBook covers:
- How and why digital transformation can help businesses - especially SMEs - to be resilient and ready to seize new business,
- The key components of the digital workplace,
- The difference between digitisation and digitalisation,
- Why streamlining document workflow is an essential transformation first step, and
- The importance of cybersecurity and using the latest communication and collaboration tools.