How is Digital Technology Changing the Workplace for SMBs
For small and medium-sized businesses (SMBs), digital technology is transforming the way they compete, collaborate and grow. Cloud computing, AI-driven solutions and process automation are reshaping the workplace, helping SMBs increase productivity, reduce costs and remain agile in a competitive market.
These advancements are part of what is digital business transformation – a comprehensive shift that reimagines how businesses use technology to create more dynamic, efficient and flexible work environments1. A study shows that 31% of businesses now rely on automation of at least one business function to stay competitive and thrive in fast-paced markets2. By integrating automation into their processes, SMBs can optimise resources, reduce manual errors and adapt quickly to market demands.
Key Changes in the Workplace for Small and Medium-sized Businesses
Remote and Flexible Working Arrangements: The Challenges and Best Practices
While some companies are encouraging employees to return to the office, some have opted to maintain remote work due to the benefits it offers — such as cost reduction, access to a wider talent pool and improved work-life balance. However, this shift presents challenges, particularly in terms of maintaining collaboration and effective communication. For businesses committing to a more permanent remote work arrangement, it’s essential to equip themselves with the right tools and solutions to foster seamless connectivity and productivity. Adopting these strategies will enable companies to stay competitive while navigating the evolving work landscape.
The Right Tools to Address the Challenges of Remote and Flexible Work Arrangements
To effectively address the challenges of remote and flexible work, SMBs need the right solutions that facilitate seamless communication and collaboration. Digital workplace platforms like Kintone streamline workflows and centralise task management, enabling teams to collaborate and track tasks more effectively.
By organising projects, tracking progress and integrating data in one accessible platform, Kintone addresses key challenges faced by SMBs, such as managing limited resources and ensuring operational efficiency. A streamlined platform also reduces the risk of miscommunication and inefficiencies which enables SMBs to overcome barriers like unclear task management and lack of transparency3. Clear and reliable collaboration tools also prevent misunderstandings, helping to keep projects on track and enhancing overall productivity, which is crucial for SMBs navigating resource constraints and competitive pressures.
Beyond addressing collaboration challenges, digital workplace solutions can also tackle broader pain points by automating repetitive tasks across departments. Workflow automation platforms like Esker not only improve remote and flexible work environments but also help SMBs manage workloads efficiently. For example, automating processes like invoice management allows SMBs to save on administrative costs while reallocating resources to growth-focused activities. In short, technology adoption is critical for SMBs striving to scale operations and remain competitive in evolving markets4.
Enhanced Reporting and Insights for SMBs
In today’s fast-paced market, small and medium-sized businesses (SMBs) must rely on real-time, actionable data to remain competitive. Digital technologies have revolutionised how SMBs handle reporting and analytics by offering tools for dynamic visualisation, customisable reports and in-depth insights.
Empowering SMBs with Data-Driven Decision Making
A significant pain point for many SMBs is the lack of resources, particularly specialised data analysts, to effectively gather, process and interpret business data5. This might lead to outdated information hindering the SMB’s ability to make informed decisions and respond to market changes. Digital workflow automation addresses this challenge by providing user-friendly tools that automate data collection, processing and reporting. These tools empower SMBs to generate insightful reports and visualisations without requiring dedicated data science expertise. This democratisation of data analysis allows even resource-constrained SMBs to gain valuable insights into their operations, customer behaviour and market trends. By leveraging these insights, SMBs can optimise operations, identify new opportunities and make strategic decisions that drive growth and enhance competitiveness in their respective industries. In essence, these tools level the playing field, providing SMBs with similar data-driven capabilities as larger enterprises.
Top Tips for Embracing the Digital Workspace
For SMBs aiming to transition to a digital workspace, here are some essential strategies to consider:
- Enhance Task Collaboration: Utilise platforms like Kintone to enhance task collaboration across teams. For example, in content creation, Kintone can help manage the entire process – from creating content to tracking revisions and assigning tasks. It allows team members to create an approval workflow, ensuring content is signed off before publishing. By centralising workflows and providing a shared, customisable workspace, Kintone promotes clarity and consistency in task execution. This unified approach helps teams track project progress, communicate efficiently and foster accountability, ultimately driving seamless teamwork regardless of team members’ locations.
- Automate Repetitive Tasks: Implementing digital workflow automation can reduce manual errors and enhance overall efficiency. For instance, automating finance functions such as Accounts Receivable (AR) and Accounts Payable (AP) using solutions like Esker can streamline invoicing, payment processing and reconciliation. This not only saves time but also reduces the risk of human error, allowing businesses to focus on high-priority tasks and allocate resources more effectively.
- Invest in Workplace Solutions: Collaboration technologies play a vital role in managing hybrid work environments. They enable seamless collaboration, whether employees are working remotely or on-site. Tools such as video conferencing platforms, shared document hubs and project management software are essential for maintaining efficient workflows and smoother communication. Digital document handling software like DocuWorks, can help facilitate seamless sharing, editing and management of documents across teams. This flexibility empowers teams to stay connected and productive, ensuring SMBs can adapt to the evolving demands of the workplace.
- Prioritise Employee Training: Transitioning to a digital workspace is not just about adopting new tools — it's about ensuring that employees are equipped to use these tools effectively. SMBs should invest in comprehensive training programs to help their teams master the digital platforms they’ll be using.
How to Improve Innovation in the Workplace
Digital technology is not only enhancing operational efficiency; it’s also fostering innovation within the workplace. By implementing digital business transformation, SMBs can optimise internal processes, automate tasks and free up time for employees to engage in creative problem-solving and strategic thinking.
To improve innovation, businesses should focus on adopting technologies that enable agile project management, real-time data analysis and collaborative tools. These solutions empower teams to work more efficiently, uncover new opportunities and drive business growth.
Encouraging a Culture of Innovation
That said, creating an environment that encourages innovation requires more than just adopting new technologies; it also involves fostering a culture where employees feel empowered to share ideas and experiment with new approaches. Leadership plays a crucial role in this process by promoting open communication channels where feedback is welcomed. Additionally, regular workshops or brainstorming sessions can also stimulate innovative thinking among team members.
Embracing Digital Technology for the Future
Digital technology is not merely changing the tools we use; it is fundamentally transforming the entire work experience — from workflow automation to how teams collaborate. By embracing digital solutions like Kintone, Esker and DocuWorks SMBs can unlock a new era of efficiency. This fosters a collaborative and innovative work environment, ultimately driving sustainable growth. As digital transformation continues to reshape the workplace, SMBs that embrace these technologies can future-proof their operations. They can also optimise workflow automation and stay ahead of the competition. Now is the time to explore how to transform your business and unlock new growth opportunities.
Discover solutions offered by FUJIFILM Business Innovation to help you transform your business, adapt and lead in the digital age. Contact us today to explore the possibilities for Singapore SME transformation and beyond!
References:
1 https://www.publicissapient.com/digital-business-transformation
2 https://profiletree.com/business-automation-statistics/
3 https://www.apixel.com.sg/blog/top-challenges-faced-by-smes-in-singapore/
4 https://www.incorp.asia/blogs/what-key-business-challenges-sme-singapore/
5 https://www.apixel.com.sg/blog/top-challenges-faced-by-smes-in-singapore/