FUJIFILM Business Innovation supports businesses in achieving maximum performance from their print production equipment well beyond installation. The comprehensive after-sales support is designed to keep production presses running reliably, minimise downtime, and sustain profitability. With over 60 years of expertise in imaging and print technology, FUJIFILM delivers the consistency and dependability that enable businesses to remain competitive.

Through advanced remote monitoring, real-time insights, and 24x7 support availability¹, FUJIFILM helps resolve issues before they disrupt production. Combined with the expertise of local service professionals, this ensures reliable uptime, longer equipment life, and optimised performance—giving businesses the confidence to focus on growth.

¹Availability is subject to regions and may vary by location.

Comprehensive Support Solutions* Designed for You

Maximise your equipment investment with a comprehensive set of after-sales services designed to support every aspect of your production operations.

• Local Business Development Program: Helps businesses grow with access to best practices, the latest industry trends, and exclusive learning events—equipping businesses to stay ahead in a changing market.
•  FUJIFILM Colour Innovation Program: Empowers businesses to achieve accurate, consistent colour results and unlock new creative possibilities with advanced colour management support from certified specialists.
• Print Server for Remote Services: Connects business print servers with FUJIFILM Business Innovation for fast, efficient remote troubleshooting, log monitoring, and software delivery. By analysing print server data remotely in compliance with standard security requirements, the service minimises on-site visits, enhances uptime, and ensures production environment stability.
• Remote Image Quality Diagnostics (RIQD): Enables the technical team to diagnose image quality issues remotely using test charts, reducing resolution time and travel. Businesses can send diagnostic data electronically, ensuring that if on-site work is needed, the right solution and required parts are ready, maximising first-time fix rates.

* Program names and availability vary across regions. Check with your local sales subsidiary or representative for more information.

What Gives You Confidence in Every Print!

• Maximised Production Uptime: Remote services increase machine reliability and productivity by continuously monitoring equipment performance. Through automated data transmission and analysis, potential problems are detected and solutions implemented before downtime occurs, significantly reducing unexpected production interruptions.
• Expert On-Site Service Engineers: When on-site intervention is required, dedicated field service engineers—highly trained professionals equipped with the latest technology and training—deliver precision services, keeping downtime to an absolute minimum through rapid response and expert troubleshooting.
• Accelerated Issue Resolution: Support engineers remotely analyse system logs and provide technical assistance, often resolving issues within minutes rather than hours. The Regional Solution Support Centre in Asia Pacific provides multilingual support and advanced diagnostic capabilities, minimising field service calls through effective remote troubleshooting.
• Automated Supply Management: Remote monitoring automatically tracks consumable levels and arranges timely delivery of toner cartridges and materials before they run low, eliminating production delays due to supply shortages and reducing administrative overhead.
• Predictive Maintenance: Advanced technologies analyse equipment performance patterns to predict when maintenance will be required. Parts replacement and servicing are scheduled at optimal times based on actual usage data rather than arbitrary schedules, preventing unexpected breakdowns while maximising equipment lifespan.
• Enhanced Security and Data Protection: All remote communications use encrypted SSL connections to protect business information. Security protocols ensure that only machine performance data is transmitted—never confidential print jobs or documents. Customer authorisation is always required before any remote access is initiated.

How We Support You at Every Step!

• Comprehensive Technical Capabilities: World-leading expertise in toner-based technologies and advanced inkjet developments ensures superior support across all aspects of printing operations. This technical depth, built on 60 years of research, development, and manufacturing excellence, covers complete solutions from offset to digital printing systems.
• Local Partnership Through Regional Subsidiaries: A network of local subsidiaries across the Asia Pacific region provides direct access to knowledgeable teams who understand local markets and business challenges. FUJIFILM Business Innovation Asia Pacific supports over 14 markets through local subsidiaries, ensuring rapid response times and culturally aware support.
• Advanced Service Certification Standards: Service operations maintain rigorous quality standards through comprehensive certification programs and best practices developed over decades of technical service excellence. Continuous investment in training and technology ensures service teams can support the latest equipment and technologies.
• Continuous Innovation Investment: Ongoing R&D investment demonstrates commitment to developing cutting-edge support technologies. The EP-BB (Electronics Partnership-Broad Band) remote service platform incorporates the latest advances in predictive analytics and AI-powered diagnostics, ensuring support capabilities evolve alongside advancing printing technologies.

Let FUJIFILM Business Innovation's proven after-sales support keep your graphic communication operations running at peak performance.