Announcement New Service Printer Policy
Announcement of New Service Policy in Printer Group Product with FUJIFILM Business Innovation (Thailand) Co., Ltd.
Dear Valued Customer,
Thank you for your continually support Fujifilm’s product. To serve your business and to in line with current business nature, we request you to please note the following changes our new Service structure. This changing service policy is covered all distributed printers that under current warranty period.
|
Subject |
Former service Structure |
New service Structure |
|
Type of services |
2 types of services base on product model; 1.Return-base
2.Onsite Service
|
All printers will be onsite service. |
|
Service area |
Specific area (provinces), only for Company service branches in specific area. |
All provinces in Thailand (Nationwide) |
|
Machine Failure Notification |
Deliver machine at Drop Point or contact Call Center (Helpdesk) 02-660-8400 |
Contact Call Center 02-660-8400 |
|
Response time |
- Next business day (Base on there are a service center in the area and next 3 business days (Base on there are not service center in the area) |
Next business day, all area |
|
Service Rate (in warranty) |
- Free of charge base on warranty period 3 years. (Service charge 900 - 1,500 THB/time in case out of service area) |
Free of charge base on warranty period 3 years and all area. |
|
Service Rate base on end of warranty |
Service charge 500 THB (customer bring to FB Service Branch) and 900 - 1,500 THB (onsite), not included spare parts |
Service charge base on service area (Please check service charge with Call Center before) |
The changes mentioned above has been starting process previously. Thanking for your continued patronage and assuring you of our best services at all times.
For any further enquiries, please do not hesitate to contact us or our Distributor/ Dealer.
Yours sincerely,
Masaaki Yanagiya
President
FUJIFILM Business Innovation (Thailand) Co., Ltd.