Announcement of New Service Policy in Printer Group Product with FUJIFILM Business Innovation (Thailand) Co., Ltd.

Dear Valued Customer,

Thank you for your continually support Fujifilm’s product. To serve your business and to in line with current business nature, we request you to please note the following changes our new Service structure. This changing service policy is covered all distributed printers that under current warranty period.


Former service Structure

New service Structure

Type of services

2 types of services base on product model;

2.Onsite Service

All printers will be onsite service.

Service area

Specific area (provinces), only for Company service branches in specific area.

All provinces in Thailand (Nationwide)

Machine Failure Notification

Deliver machine at Drop Point or contact Call Center (Helpdesk) 02-660-8400

Contact Call Center 02-660-8400
(*Drop Point will be service until 3
0 September 2023)

Response time

- Next business day (Base on there are a service center in the area and next 3 business days (Base on there are not service center in the area)

Next business day, all area

Service Rate (in warranty)

- Free of charge base on warranty period 3 years.

(Service charge 900 - 1,500 THB/time in case out of service area)

Free of charge base on warranty period 3 years and all area.

Service Rate base on end of warranty

Service charge 500 THB (customer bring to FB Service Branch) and 900 - 1,500 THB (onsite), not included spare parts

Service charge base on service area (Please check service charge with Call Center before)

The changes mentioned above has been starting process previously. Thanking for your continued patronage and assuring you of our best services at all times.
For any further enquiries, please do not hesitate to contact us or our Distributor/ Dealer.

Yours sincerely,

Masaaki Yanagiya
FUJIFILM Business Innovation (Thailand) Co., Ltd.


Click to Download the Official Letter Here