Boost Staff Experience With Digital Transformation
Managing Digital Transformation to Enhance Employee Experience
The technological advances being made today can be truly amazing — smart office solutions such as robotic process automation provide abundant opportunities for organisations to improve their efficiency and effectiveness like never before. However, there is an apparent gap between the implementation of these new technologies and the ability of the workforce involved to leverage them effectively. In this regard, digital transformation can oftentimes be turned from boon to bane due to employee dissatisfaction and improper or inefficient use of digital platforms and other innovative implementations that require considerable capital investments.
As digital transformation initiatives are conceived to effect change in the way an organisation functions by leveraging new digital tools, it is important for an organisation’s management to take into account the potential challenges that the company might face when trying to absorb these changes. A lack of understanding or awareness of how to properly use new digital platforms can easily lead to widespread employee dissatisfaction, which can, in turn, jeopardise the entire transformation process. As such, it is crucial for the management to ensure that their employees are provided with adequate and strategic support so as to facilitate a smooth and successful digital transformation of their organisation.
After all, digital transformation is not just about technology — it is also about human capital. In order for any corporate initiative to be successful, it is essential that all stakeholders are on board and fully supportive of the changes being implemented. By taking the time to properly manage the transformation process, businesses can ensure that their efforts in digital innovation yield positive results.
Challenges Commonly Posed by Digital Transformation
There are several challenges that can commonly arise when organisations undergo a digital transformation:
Change Management
One of the most significant challenges that many businesses face is that of change management — namely, getting employees on board with the new changes being implemented and ensuring that they can adequately use the new tools being introduced. A lack of understanding or awareness of how to properly use new digital platforms can easily lead to aversion, opposition, and overall dissatisfaction.Data Security
Another common challenge posed by digital transformation is that of data security. With businesses collecting more data than ever before for smarter automation and workflow improvement, there is an increased risk of data breaches and cyber-attacks. When adopting new technologies in the workplace, employees may also lack the expertise to use them in a safe and secure manner, with work-from-home arrangements entailing even greater risks from personal devices that are inadequately protected. As such, it is important for businesses to implement proper security measures to ensure that their data does not get compromised.Employee Burnout
A third challenge that is often encountered during digital transformation is employee burnout. With the introduction of new and more efficient ways of working, employees often undergo intense rounds of training to get themselves familiarised with the new systems implemented. This can quickly lead to feelings of exhaustion and resentment, which can be a cause for major concern if not handled in a timely manner.Empowering Employees for Successful Digital Transformation
As illustrated above, it is essential that employees are empowered to not only cope but thrive during the process of digital transformation. There are several ways in which businesses can achieve this:
Leveraging different sources of training material
In order to avoid the burnout that can come with hours of back-to-back training during the digital transformation process, it is important to use different types of training material when educating employees on new technologies being introduced. This will not only keep employees engaged and free from burnout, but also ensure that they are still adequately trained. Some examples of different types of training material that can be used include:- eLearning modules: These can be used to provide employees with the information they need in a concise and easy-to-understand format.
- Webinars: These can be used to provide more in-depth information on specific topics, and can also be used as a platform for discussion and questions.
- Training videos: These can be used to provide employees with a visual representation of the information being taught which they can watch at their own pace.
- Job aids: These can be used to provide employees with quick reference guides they can refer back to when they need assistance.
Encouraging open communication
Another way businesses can facilitate a smooth digital transformation is to encourage open communication between management and employees. This will ensure that employees feel comfortable voicing any concerns or reservations they may have about the changes being implemented. Additionally, it will also allow management to gain a better understanding of employees’ needs and how they can be best supported throughout the transformation process.Fostering a culture of innovation
Fostering a culture of innovation in the workplace can also empower employees to better ride the wave of digital transformation. This means creating an environment where employees are encouraged to experiment with both the new technologies being introduced and their new ideas regarding them. This also entails providing employees with the resources and support they need to bring their innovative ideas to fruition. By fostering a culture of innovation, not only do businesses improve their overall employee satisfaction, but they are also able to unlock even greater potential in their digital initiatives.Leveraging Software Solutions for Enhanced Employee Experience
On top of the aforementioned, one other major way businesses can ensure that their employees are properly supported throughout the digital transformation process is by leveraging software solutions designed to improve the employee experience.
Well-designed employee experience software can provide businesses with a comprehensive platform from which they can manage all aspects of their digital transformation, from training and development to data security. Additionally, they can also help businesses foster a culture of innovation by providing employees with the tools and resources they need to experiment with new ideas while accessing and utilising new technologies through simplified and streamlined processes.
For example, at FUJIFILM Business Innovation, our DocuWorks 9.1 software solution empowers businesses to better gather information, edit documents, and coordinate within teams in a smooth and secure manner. The solution’s unified management of paper and digital documents also makes for effortless and intuitive transitions for employees adopting new technologies, and makes for effortless communication in any working environment while integrating seamlessly with intelligent automation and any other smart office or workplace solution. Streamline Workflows and Simplify Digital Transformation with FUJIFILM Business Innovation
Digital transformation can be a daunting and complex process, but it is one that also comes with many rewards. Remember: businesses that are able to successfully navigate the challenges entailed are often those that have placed a strong emphasis on their employees throughout the entire process.
For better employee experience and satisfaction, organisations must thus manage their digital transformations responsibly. Find out more about the software solutions available at FUJIFILM Business Innovation, and get in touch with us today to ensure a successful digital transformation for your organisation.