Conventional call for service is now a practice of the past. EP-BB, a smart proactive support tool, would shift all issues related to your devices’ incidents and consumables to FUJIFILM Business Innovation, enable you to enjoy peace of mind and productivity improvement from both staff and equipment.
Through Internet access, EP-BB unites client’s devices status and delivers a comprehensive 24x7 support. Hence, this service offering maximizes productivity and minimizes downtime.
A predictive and proactive remote service* that ensures your device performs at optimum levels, limiting significant unforeseen downtimes and minimizing administrative tasks.
Proactive consumable monitoring
Automatic meter reading
Green Report
* Remarks: Predictive features in EP-BB is available for selected models only.
An online self-help platform with a library of quick guides and multimedia resources for you to resolve issues quickly and independently.
Over 50 highly trained specialists at your service via various channels for remote diagnostics, immediate assistance and timely solutions.
Live chat
Hotline
eLogging
HOTLINE Number: 1800 54 54 49
Our experienced technical specialists can remotely assist in troubleshooting hardware and software problems over the phone and remote systems.
Let’s look at the benefits of remote technical support service:
Receive immediate assistance from technical specialists
Reduce waiting time for on-site service
Enhance productivity
Ensure customers can fully utilize the powerful functionality of products
Remote Assistance*: Cutting-edge online remote support tool initiated on the customer side to ensure security of company information. Our support team analyzes the operation status of customer’s machines* via Internet. Customer machines are viewed, shared and even controlled on request for faster diagnosis and resolution of technical issues.
*For selected models only
Remote Assistance Security White Paper | Remote Assistance End User License Agreement
A team of certified engineers with an average of 15 years’ experience is committed to resolve any technical problem as quickly as possible.
Customized packages designed to maintain and enhance the performance edge of your business.
Check detail: https://www.fujifilm.com/fbvn/vi/support/contents/after-sales-services/full-service-maintenance-service
EP-BB enabling Smart Remote Service ensures your device functions at optimum performance levels and maintains the health of your device while you run your business.
Smart and proactive alerts reduce administrative time wasted on manual checking and consumable stock management.
Automatic health checks ensure your device performs at its optimum functionality at all times.
Fault alerts and diagnostic data are automatically sent to our Customer Support specialists who will call you to provide prompt solutions.
Accelerated resolution response and timely consumable replenishments to ensure smooth business operations.
Remote Device Health Check (RDHC) program
Green reports or comprehensive monthly reports* show statistics on detailed device usage and environmental impact.
* Remarks: For selected models only. Fixed internet connection, proxy server, firewall, and other system requirements to be provided by customers.
Accurate meter readings are retrieved automatically, which eliminates productive time lost with manual checking and subsequent report submissions.
Diagnosing image quality remote using actual printed output diagnostic to maximize image quality. This also allows necessary parts, and repair procedures can be prepared in advance, minimizing downtime. Diagnostic results and maintenance history records are used for future maintenance more effectively.
Comprehensive Green Report show statistics on detailed device usage and environmental impacts. By registering with FUJIFILM BI Direct and the Multi-function Printer Management Service, you can easily access information vital to your business such as print usage, service history and more, online and via e-mail.
1. Register FUJIFILM BI Direct for the platform access.
2. When the registration of FUJIFILM BI Direct is completed, register Multi-Function
Printer Management Service with company / printer model information.
3.The registration will be confirmed once all the information is reviewed and approved. Customer will receive a confirmation email with details.
FUJIFILM BI VN provides an eSupport service for you anytime, anywhere, supporting you in solving minor problems and getting back to business quickly. The eSupport service offers online education, video tutorials, and diverse digital resources such as drivers and documentation, eLogging, and technical remote support service, etc.