Projector - Warranty Policy

The warranty period is three years from the date of purchase^*1 or until 20,000 hours of operation, whichever occurs first.

• The warranty does not cover the owner's manual, power cords, remote controls, or batteries.
• The purchase date is considered the warranty start date.
• The warranty start date can be confirmed by one of the following:
  • Product model and serial number
  • Registration confirmation email sent upon product registration via the website
  • Documents such as delivery slips, receipts, or invoices indicating the product name and purchase date
• Charges may apply in certain cases even within the warranty period.
• * Projector lenses purchased with the projector are covered for the same warranty period as the projector body.
• *1 To receive the full three-year warranty coverage, product registration is required.

Repairs are free of charge for defects occurring within the warranty period.

1. If a failure occurs during the warranty period under normal use in accordance with the instruction manual and precautions, repairs will be performed free of charge.
2. For free repairs, please contact the store where you purchased the product.
3. Even within the warranty period, repairs will be charged in the following cases:
    (1)Failures or damages caused by installation and use on vehicles, vessels, etc., or replacement of consumable parts.
    (2)Failures or damages caused by misuse, or repairs, adjustments, modifications, or disassembly performed by anyone other than Fujifilm Projector Repair Center.
    (3)Failures or damages caused by the usage environment or maintenance conditions (such as dust, rust, mold, intrusion of insects/small animals, ingress of water/liquid, condensation, or unsanitary conditions).
    (4)Failures or damages caused by dropping, impact, exposure to sand or mud, flooding, or water immersion after purchase.
    (5)Failures or damages caused by fire, earthquake, flood, or other natural disasters, pollution, or abnormal voltage.
    (6)Failures caused by factors other than the product itself (such as power supply or other devices), when repairs are made for those causes.
    (7)Failures caused by reasons not attributable to our company other than the above.
    (8)When requesting cleaning, maintenance, or inspection to maintain product performance.
    (9)Cases where the product serial number has been removed, erased, altered, tampered with, or is unreadable (based on our proprietary judgment criteria).
4. Used products are not covered by warranty service.

1. Warranty Coverage
   Projector lenses are covered under the standard product warranty in the same manner as projector bodies.
   For projector lenses purchased together with a projector, the lens will be covered as part of the projector system.
   For projector lenses purchased separately from the projector at a different time, warranty coverage will be applied individually to each lens.
   Please note that projector lenses are not eligible for extended warranty coverage.
2. Examples of Items Not Covered by Warranty
   Even during the warranty period, repairs will be charged in the following cases:
   Failure or damage caused by lens installation, removal, or replacement (including incorrect installation, dropping the lens, or damage caused by excessive force)
   Wear, deterioration, or damage resulting from frequent attachment/removal, transportation, relocation, or similar handling
   Damage occurring during shipping, transportation, or handling
   Degradation of optical performance caused by cleaning methods, operating environment, or normal aging (including contamination, scratches, coating deterioration, or lens fogging)
   Cosmetic changes or damage (including scratches, stains, or similar surface defects)
3. Projection Performance
   Projection characteristics such as brightness, focus performance, image sharpness, and peripheral image quality vary depending on the specifications and optical characteristics of the projector lens being used.
   Effects resulting from the inherent design, specifications, or optical characteristics of a projector lens are not considered product defects and are therefore not covered under warranty.