Australia

Service Centre Information

NOTICE

Our digital camera repair drop off and pick up at the Brookvale office is closed (courier deliveries excepted). See our FAQ.

Due to the novel coronavirus (COVID-19) pandemic, we are taking proactive measures to ensure the health and safety of our staff and customers.

During this time, we are still committed to providing exceptional service to our customers.

Fujifilm product requiring servicing or repairs may be sent by following the Service Centre Procedure listed on this page.

Contact Support

Unsure if your Fujifilm product needs repair? Contact the Digital Help Desk:

option #4 (Digital Help Desk)

option #5 (Servicing & Repairs support)

Fujifilm Professional Services

Approved FPS Australia members, take advantage of your priority service:

  1. Log in to your FPS approved account
  2. Visit your 'FPS' page and select the
    option you need

If there is a fault with your Fujifilm product or if it is damaged, please fill out this form:

Securely pack your product + completed lodgement form and send the package by Australia Post Registered or Express Post to:

Fujifilm Service Centre
PO Box 6368
Frenchs Forest NSW 2086

  • All warranty claims must include a copy of valid proof of purchase. See below for further details.
  • Do not include any batteries, memory cards or accessories. Only include items which may be related to the issue.
  • View frequently asked questions or for service and support please call 1800 800 385 option #5 or email us.

WARRANTY CLAIMS

Valid proof of purchase must be included with goods sent for a warranty claim. This can be an itemised receipt or tax invoice. Photocopies or originals are acceptable. Please keep copies of your proof of purchase for your own records.

Jobs handled under warranty will be serviced/repaired and product returned to your nominated address at no charge, along with a service report.

Should the Service Centre require further information, you may be contacted at the phone/email which you have listed on your lodgement form.

CHARGEABLE JOBS:

A quote will be provided free of charge once your product has been assessed by a technician. Ensure your email address is correct and clearly listed on your lodgement form to receive quotes & notifications via email.

Repair costs currently start from $140.80 plus parts ($128 ex GST). This includes X Series, GFX system, and FinePix products.

If you do not wish to proceed with a repair, you may have the product returned unrepaired within Australia free of charge, or not returned.

 

 

Need a spare part for your X Series or GFX system product?

For parts information & availability email the Digital Help Desk or call 1800 226 355 option #4.

Already have the part code you need? To order by phone please call 1800 226 355 option #1.

Q: How long do repairs take?
A: Our turnaround time is generally 3-4 weeks, depending on parts availability. Repairs may be completed in less time.

Q: Can you give a quote if I describe the problem?
A: No, sorry. Quotes are provided only once our technicians have assessed the product at our Service Centre.

Q: Can I drop off digital camera & accessories repairs direct to the Sydney, Brookvale Service Centre?
A: No. However, for drop-off/pick up you may visit our head office reception at Level 2, 54 Waterloo Road, Macquarie Park, Sydney between 9am-4pm Mon-Fri. Please bring your completed Service Centre Lodgement Form and proof of purchase with you.

Q: I want to send my digital camera/accessories repair with a courier service, what is the street address?
A: Courier deliveries only are accepted to our Sydney, Brookvale Office. See here for the delivery address.

Q: Can I send more than one product in the same package?
A: Yes. Cameras/lenses/accessories sent together will be booked into separate jobs. Each product will get its own job number. We recommend wrapping each item separately. Where possible, pack camera bodies with the body cap attached, pack lenses with the front & rear caps attached.

Q: What happens when you receive my product?
A: Once your product is booked into a job at the Service Centre, you will receive a Job Reference number by email/SMS.

Q: My parcel tracking says “delivered”, when will I receive an update?
A: Parcels delivered to our PO Box usually arrive at the Service Centre on the following business day. Please allow 1-2 business days to receive your job number.

Q: I’m currently travelling, can I still send my product to be repaired?
A: Yes. Ensure that your contact phone number and email address are clearly written on your lodgement form. Where possible, please include the address where you will be staying.

Q: Is there a warranty for repairs handled at your Service Centre?
A: Yes. Fujifilm Australia offers an ‘after repair warranty’ for repairs carried out at the Fujifilm Australia Service Centre for a minimum of 90 days from repair completion. The ‘after repair warranty’ is an additional warranty offered by Fujifilm Australia and is not intended to exclude or limit your rights and remedies under the Australian Consumer Law or other laws.