How to send INSTAX products for Technical Assistance

Thank you for purchasing a Fujifilm product!

Your camera has been manufactured according to precision standards, with strict quality control at all stages of the manufacturing process. When you purchased your camera, you get a warranty, which means that, for a specified period after purchase, any manufacturing defect repaired or replaced (with the same product or an equivalent product) free of charge. Our cameras are extremely important, but like all complex equipment, failures can occur over time.

A guarantee is offered against malfunctions and failures, under normal conditions of use and maintenance, for a period of 90 (ninety) days (legal guarantee), plus 275 (two hundred and seventy-five) days of contractual guarantee, for a total of 1 ( a) year, counted from the date of purchase, or the date of delivery of the product, identified by the Invoice of sale to the Final Consumer of the product, issued in Brazil by FUJIFILM or by an authorized reseller of this. This guarantee is valid only in the Brazilian territory.

You only need the invoice that was checked by FUJIFILM or the authorized dealer from whom you bought it. It is very important that you take care of your invoice, because without this evidence you cannot claim your guarantee.

How to request warranty service?

Send the data below to the email, together with a photo of your invoice - this can be in jpg or pdf - and the following information:

Subject: Warranty service request

  • Name:
  • CPF:
  • Telephone:
  • Email:
  • Address:
  • Number:
  • Complement:
  • Neighborhood:
  • Zip code:
  • City:
  • State:
  • Invoice number:
  • * Attach the product invoice

As soon as the main data is received, you will receive the number of a ticket that can receive all the accompaniments, as well as the postage number of the post office within 48 hours (except weekends and holidays)


Contact Us

Hours of operation:
Telephone support: 9:00 am to 4:30 pm
Monday to Friday.

Technical assistance: 9:00 am to 4:30 pm
Monday to Friday.

If you still have questions, please contact us, through the channels below: