Artificial intelligence (AI) is moving from hype to boardroom reality. Across Australia, it’s on the executive agenda. According to ADAPT’s recent CIO Edge research, 70% of CIOs plan to increase investment in generative AI during 2025, yet only 25% of organisations have automated workflows in place – a striking gap between ambition and readiness.

This gap seems to reflect a wider truth: automation should no longer just be about efficiency. In the age of AI, automation appears to evolving into something far more powerful; adaptive, predictive, and insight-driven. For leaders navigating tighter margins, growing compliance obligations, and mounting customer expectations, there is a clear opportunity. But so too are the challenges.

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