Helpdesk Support Services
NEWFujifilm offers comprehensive Helpdesk Support Services to meet your customers' demands and requirements for flexible, rapid, high quality and user-friendly helpdesk support. With more than twenty-five years of helpdesk support experience, meeting the demands of many of the largest retail, commercial and corporate clients, Fujifilm is the right choice to maximize your product up-time and to protect your valuable customer service relationships.
What can Fujifilm do for you?
- Rapid response to your calls and needs
- Friendly, helpful, caring and well-trained Helpdesk professionals
- Fully staffed Helpdesk Support Center with scalable workforce to meet your needs as your business changes
- Flexible hours of support designed to meet your needs and the business demands of your customers
- State-of-the-art Helpdesk software to monitor and track all call activity
- Full dispatch services are incorporated into the Fujifilm Helpdesk structure to ensure rapid dispatch of all service calls to field support (if Fujifilm dispatch service is used)
- Full software system integration into parts department ordering and shipping to save your customers time and phone calls (when Fujifilm parts services are used)
- Customer Portal available for Direct customer call notification and problem notification
- Escalation management to ensure that key account requirements are met and your management team informed
- Remote system monitoring via Teamviewer