20250818-Case Study-Countrywide_Web Banner_V2_Banner

Case Study: Austbrokers Countrywide

Transforming complex insurance processes through automation.

With more than 30,000 insurance renewals processed annually, Austbrokers Countrywide’s manual workflows had reached their limit. Renewal processes varied widely between brokers and teams, often managed through Excel spreadsheets and shared folders.

Manual tracking meant missed milestones, inconsistent customer experiences, and no easy way to audit or improve performance. The team needed a solution that could help them scale, ideally without compromising on quality or compliance.

See how FUJIFILM Process Automation helped Austbrokers Countrywide transform complex insurance processes through automation.

“The goal was never just to move from spreadsheets to a system, it was about creating something smarter, something that could keep evolving with us. M-Files gave us the foundation, and FUJIFILM Process Automation helped us build on it.” - Director Matt Kuc.

Download now

Industry: Insurance Brokerage

Size: 125 Staff, 3 Offices

Challenges:

  • Manual, spreadsheet-based renewals
  • Inconsistent workflows with limited visibility

Solution: M-Files solution to automate and standardise renewal process

Key Benefits:

  • 50k+ tasks automated yearly.
  • +25% broker capacity without extra staff.
  • Scalable, consistent, and compliant operations.