To receive service for your camera, we suggest that you send your camera directly into FUJIFILM North America Corporation for an evaluation. Please ship your product via a carrier service with a means of tracking your package to the address below.
In the packaging please include:
- A copy of a dated proof of purchase (Limited one year warranty on all Fujifilm digital cameras from date of purchase)
- A note with a brief description of problem or service requested along with your contact information including a telephone number, shipping address and email address
- Do not send batteries or accessory items
If your unit is covered under warranty, you will receive an acknowledgment via email. If your unit is not covered under warranty, you will receive an estimate via email for the repair prior to any work being done. We also ask that you fill out our repair form (see link below) and include it with your camera.
Find an Authorized Repair Location Near You
FUJIFILM North America Corporation
1100 King Georges Post Road
Edison, NJ 08837
Attn.: Camera Repair Dept.
Camera Repair Dept. Hours:
9AM-8PM EST. Monday - Friday
10AM-6PM EST. Sat - Sun (Phone
Camera Repair Drop-Off Hours:
10AM-4PM Monday - Friday