United States
Help Desk Support image

Help Desk Support

NEW

When your Technology and Automation equipment goes down, the impact goes beyond lost sales. Downtime can translate to poor customer service. Help desk support is a single point of entry for all of our service offerings.

Technical Support - Our experienced help desk delivers the right answers to customers that need real time support.  Our technicians can support your customers via the phone and email from any one of our three locations. If a repair requires more, they can assist by ordering parts and/or dispatch a qualified technician to serve you on-site.

Customized Data Management and Reporting - Fujifilm uses a state of the art call management system customized to provide you with  professional metrics and reports that deliver information to your specific wants and needs.

Service Alliance by Astea – Astea is a global leader in field service management, software solutions, mobility, and service delivery – improves device support, technician productivity, issue resolution, parts visibility, and company communication.

Help Desk Support can also include - Level I, II and III technical support,– Level I and II, Advanced exchange support, Triage, Dispatch, and Scheduling.

Extended Hours Support and 24x7x365 Service Desk - Our technical service desk and call center services, including dispatch services, can provide extended support according to your business needs, including outside of business hours if needed.

High Volume Call Center

  • Annually, Fujifilm handles over 200K technical equipment support calls and 45K consumer support calls
  • Over 100K unique pieces of equipment supported

Disaster Recovery - Fujifilm uses cloud technology to provide a fail safe system to support incoming and outbound calls. Calls can be handled remotely without interruption to your business.