Customer Engineer
Posting Date: 14 Feb, 2022| Specialization | Engineering, Customer Service |
| Job type | Permanent, Full Time |
| Minimum Experience | 1 year |
| Location | Hong Kong - Work in Client Site |
The Job
- Carry out field services activities in an effective and efficient way to meet customer satisfaction and business objectives
- Handle installation and maintenance work for full range of color printers, copiers and multi-function products at customers’ premises
The Person
- Diploma or above in IT/Electronic/Computer Science or related disciplines
- Certificate holder of CompTIA / CCNA / MCSE / MCITP is preferable
- 1 year's on-site field services experience
- Hardware troubleshooting, Basic networking, Windows/MacOS/Linux skill & experience
- Practical work experience in basic color management and digital printing in office automation industry will be of distinct advantage
- Knowledge in problem solving and quality improvement process
- Good team player, able to work independently and work on multi-task
- Disciplinary, eager to learn, customer oriented, continuous improvement and quality oriented
- Excellent interpersonal and customer service skills
- Fresh graduated will be also considered.
Compensation & Benefits
- Compensation package: We offer competitive rewards which are commensurate with your competence, qualifications and performance
- Retirement schemes: MPF scheme
- Leave benefits: Annual leave, paid sick leave, maternity leave, paternity leave, marriage leave, compassionate leave, birthday leave, examination leave and blissful leave
- Medical schemes: Clinical, hospitalization and dental benefits
- Insurance: Group life Insurance
- Sponsorship: Tax efficiency scheme, education and training sponsorship
- Learning and development: To nurture expertise, vigor and innovation among our talents, we offer a wide variety of training programs. In addition to product and IT knowledge, specific examples on offer include professional selling skills, service excellence, to management development