ServicePRO

Quality Assurance and Satisfaction Guarantee

ServicePRO

Quality Assurance and Satisfaction Guarantee

 

Our all-new ServicePRO service package will give you complete peace of mind with our professional services all the time. With FUJIFILM Business Innovation Hong Kong’s proven history of reliability and service excellence, we anticipate your needs and provide you with the highest standards of customer support, from devices and services to accessories and supplies. We take care of the details, so that you are free to focus on new opportunities to grow your business.

Total Satisfaction Guarantee

User Journey for Peace of Mind

Electronic Partnership
Broadband (EP-BB)

Total Satisfaction Guarantee

Total Satisfaction Guarantee Click to download

User Journey for Peace of Mind

A predictive and proactive remote service^ that ensures your device performs at optimum levels, limiting significant unforeseen downtimes and minimizing administrative tasks.

Proactive consumable monitoring Automatic meter reading
Green report 
Proactive consumable
monitoring
Automatic
meter reading
Green report

^ Remarks: Predicative features in EP-BB is available for selected models only.

An online self-help platform with a library of quick guides and multimedia resources for you to resolve issues quickly and independently.

User guides
Drivers & software
Frequently asked questions
Step-by-step videos 
User guides
Drivers & software

Frequently asked
questions

Step-by-step
videos

Over 300 highly trained specialists at your service via various channels for remote diagnostics, immediate assistance and timely solutions.

Live chat
Express Support App  Hotline
Live Chat  Express
Support App
Hotline
eLogging
Remote assistance

eLogging
Remote
assistance


A team of certified engineers with an average of 15 years’ experience is committed to resolve any technical problem as quickly as possible.

Onsite Support with Service Assurance

Customized packages designed to maintain and enhance the performance edge of your business.

Electronic Partnership Broadband (EP-BB)

EP-BB enabling Smart Remote Service ensures your device functions at optimum performance levels and maintains the health of your device while you run your business.

Increased Productivity

Smart and proactive alerts reduce administrative time wasted on manual checking and consumable stock management.

Maximum Performance

Automatic health checks ensure your device performs at its optimum functionality at all times. 


Proactive Service

Fault alerts and diagnostic data are automatically sent to our Customer Support specialists who will call you to provide prompt solutions. 


Maximized Uptime

Accelerated resolution response and timely consumable replenishments to ensure smooth business operations. 


Smart Reports

Green reports or comprehensive monthly reports# show statistics on detailed device usage and environmental impact. 

# Remarks: For selected models only. Fixed internet connection, proxy server, firewall, and other system requirements to be provided by customers.

Automatic Meter Capture

Accurate meter readings are retrieved automatically, which eliminates productive time lost with manual checking and subsequent report submissions. 


Click here to read Security White Paper.

Enjoy the Benefits of Green Reports at Zero Cost

Comprehensive Green Reports show statistics on detailed device usage and environmental impacts. By registering with FUJIFILM BI Direct, you can easily access information vital to your business such as print usage, service history and more, online and via e-mail.

FUJIFILM BI Direct

Resources

Express Support App

Order consumables, make service request, get e-bill, all at our fingertips!

Express Support App                Express Support App_Apple  Express Support App_Google 

 

eLogging (Request Support)

Log hardware and software support requests

Make a Support Request

 

Video Tutorials

“Step by step” instructions to solve problems

FUJIFILM Business Innovation Support


Support & Drivers

Download the latest drivers and resources of your printer

Support & Drivers

Brochure & Leaflet

ServicePRO-EN

File Size:
4.44 MB
Document Type:
Portable Document Format
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EP-BB-EN

File Size:
693.67 KB
Document Type:
Portable Document Format
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Production Remote Service-EN

File Size:
1.39 MB
Document Type:
Portable Document Format
Download Resource

Remote Device Health Check-EN

File Size:
375.51 KB
Document Type:
Portable Document Format
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Secured Device Tool-EN

File Size:
132.81 KB
Document Type:
Portable Document Format
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eSupport-EN

File Size:
676.09 KB
Document Type:
Portable Document Format
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Meter Reading-EN

File Size:
1.95 MB
Document Type:
Portable Document Format
Download Resource

EP-BB Security White Paper-EN

File Size:
1.57 MB
Document Type:
Portable Document Format
Download Resource

Remote Assistance*

Cutting-edge online remote support tool initiated on the customer side to ensure security of company information.

Our support team analyzes the operation status of customer’s machines* via Internet. Customer machines are viewed, shared and even controlled on request for faster diagnosis and resolution of technical issues.

*For selected models only

To find out more details, please refer to

Remote Assistance Security White Paper-EN

File Size:
941.59 KB
Document Type:
Portable Document Format
Download Resource